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10/10 Excellent
Jeff M.
Oct 2, 2024
Excellent spot! A quiet, clean, comfortable retreat! SUPERB customer service
Forest Edge cabin was very nice. The cleanliness was among the best I have ever experienced in a rental. The beds were super-comfortable with plenty of extra blankets and pillows. Proximity to all that Big Bear has to offer is exceptional, yet the location still is super quiet in a nice neighborhood, with great views and a FANTASTIC deck with grill. Also, my kids absolutely loved being able to play foosball, pool, and magnetic darts. That provided HOURS of fun and family binding. Thank you!
There were a couple confusing issues, but the responsiveness of the COOL CABINS team was second to none. Each time I needed a question answered, they responded within minutes.
The confusing issues (VERY minor, but notable):
1. KITCHEN SUPPLIES: The kitchen is not really a chefs kitchen. Lots of missing items (lids for most pans, measuring cups, measuring spoons, other essentials like cooking oil, etc.). Plenty of cups, silverware, and plates and bowls, so I suspect most people who rent here order take-out rather than cook. Granted, town is not too far, so we could stock up on what we needed to cook meals.
2. STREAMING SERVICES: Maybe I am old, but when I read "streaming services" on the listing I thought that was included. I guess you have to log in with your own accounts if you have them. So if you do not already subscribe to those streaming services, they are not available.
3. BOARD GAMES: we are a family of board-game players, so this was another thing I saw on the listing that made me pick Forest Edge. There were some bags of game pieces, but I could not find any complete games.
These are all MINOR things, and I would not change my rating because of them. But they all were things that made me pick Forest Edge rather than other cabins. Friends of ours rented other cabins nearby for the same days, so I saw that their rentals had all these perks (stocked kitchen, games, streaming services) which made me feel a bit misled.
But I definitely WOULD stay at Forest Edge Retreat again without hesitation, and MOST certainly would trust COOL CABINS for any rental.