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"Area was beautiful, views great. Cleanliness not so much. First room we were given outside balcony area was unclean, cigarette ash on chairs, food res ... " More

By a verified traveller on Thu 17 Sep 2020

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Hotel Description

3.5-star beachfront hotel near Lake Arrowhead Village

On the beach

At this Lake Arrowhead hotel, you'll be within half a mile (1 km) of Lake Arrowhead Village and 3 miles (5 km) of SkyPark at Santa's Village. Blue Jay Bay and Arrowhead Resort Beach are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this Tudor hotel. Traveling on business? Take advantage of the 14 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Free WiFi, flat-screen TVs

The 173 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi. Other amenities include room service, coffee/tea makers, and free local calls.

Suite, Lakeside

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Suite (SPA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Lakeside

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Suite, Corner

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Lake Arrowhead Resort and Spa ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Lake Arrowhead Resort and Spa

Everyone (2) Couples (1) Family (1)
4 out of 5

Posted by on 21 Sep. 2020

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4 out of 5
Area was beautiful, views great. Cleanliness not so much. First room we were given outside balcony area was unclean, cigarette ash on chairs, food residue on table. The carpets were very worn.

Posted by on 17 Sep. 2020

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3 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Manager

Thank you for taking the time to leave us a review. We hope your stay was filled with wonderful memories.

1 out of 5
Beautiful area, especially with snow. Absolute worst service ever from a hotel, rude staff, minimal food options, given wrong room even though we paid more for a better room, staff said you can keep the room you have or wait until 4pm for the correct room. We opted for the wrong room. Staff would not give us the difference in what we paid for the better room. One of the worst hotel experiences ever.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Manager

Hi Echo, thank you for taking the time to share your experience with us. Check-In Time is after 4:00pm and we apologize that we were not able to place you in the correct room before then. Although your check-in experience was not pleasant we hope you had fun during the remainder of your stay.

About the Lake Arrowhead Resort and Spa

Location 27984 Highway 189, Lake Arrowhead, CA 92382

Property Features

Lake Arrowhead Resort and Spa offers its guests a full-service spa, an outdoor pool, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 23000 square feet (2137 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Lake Arrowhead Resort and Spa. This 3.5-star Lake Arrowhead hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 3 levels
  • 23000 sq ft of conference space
  • 2137 sq m of conference space
  • Built in 1984
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Lake Arrowhead Resort and Spa offers 173 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This Lake Arrowhead hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

BIN 189 - Onsite family restaurant.

BIN Bar - Onsite cocktail bar. Open daily.

Aromas - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Maximum 3 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.40 per accommodation, per night
  • Resort fee: USD 32 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Spa tub access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 15.00 for children (approximately)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrowhead And Spa Arrowhead
  • Lake Arrowhead Resort and Spa Hotel
  • Lake Arrowhead Resort and Spa Lake Arrowhead
  • Lake Arrowhead Resort and Spa Hotel Lake Arrowhead

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.