Apartment itself is new, except when we move in, there’re still little hairs and debris around. At first the toilet is a bit stuck which even toilet paper can’t be flushed away. We fixed that ourselves. Eventually we know why - because Charles Hope insists to give you 2 rolls of toilet paper only before any cleaning, and it’s supposed to be once per week, it is very easy to run out of toilet paper. Then what will the people do? They use tissues which will stuck the toilet. I suggest Charles Hope to be more generous on toilet papers. Another thing is about the Klevio door lock system. They usually set a wrong checkout date. Whenever you change it, you need to tell the staff over whatsapp manually to change again, not to mention you need to upload all the stuff, install the app, setup accounts to simply get the door opened. And the stupidest thing is, once you get into the room, you get another smart card to open the building’s front door - why don’t you include them in the app in the first place? It’s like a treasure hunt game to checkin this apartment. All the automations should make it easier for your customers but not more time-consuming: either the app needs to be improved or the staff needs to be smarter. In contrast the staff in the reception is more helpful and kudos to her. It is just Charles Hope manage this apart hotel badly but the apartment itself is neat and great. If there’s thing to improve, you better put a manual here for the multifunction oven and the washer.