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La Valise Bacalar, Member of Design Hotels

Property class: 5 and above
5-star luxury hotel near Lake Bacalar

Choose dates to view prices

Photo gallery for La Valise Bacalar, Member of Design Hotels

A wooden deck with white cushions and a small table, overlooking clear turquoise water.
A hammock over a pool with lounge chairs, surrounded by greenery.
A spacious bedroom with a large bed, wooden beams, and large windows.
A staircase leading up to a building with a concrete exterior and surrounded by greenery.
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪3 min drive‬
  • Place, Cenote Cocalitos
    ‪9 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪14 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪22 min drive‬

Room options

View all photos for Jungle Treehouse

A spacious bedroom with a large bed, wooden beams, and large windows.

Jungle Treehouse

  • Sleeps 2
  • 1 King Bed

View all photos for Master Pool Treehouse

A private room with a bed, a small table, and a view of the outdoors through a wooden partition.

Master Pool Treehouse

  • Sleeps 3
  • 1 King Bed

View all photos for Signature Pool Treehouse

A room with two beds, wooden walls, large windows, a desk, and a plant.

Signature Pool Treehouse

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the area

Xul-Ha

Close to airport.Stay at this Xul-Ha hotel and you'll be within 2 miles (3 km) of Lake Bacalar and 6 miles (10 km) of Cenote Azul. Laguna Milagros is within 6 miles (10 km) and Cenote Cocalitos is within 9 miles (15 km).

What's nearby

  • Lake Bacalar - 3 min drive - 2.5 km
  • Cenote Azul - 7 min drive - 11.4 km
  • Cenote Cocalitos - 9 min drive - 12.8 km
  • Fort of San Felipe - 13 min drive - 16.4 km
  • Laguna Bacalar Ecological Park - 14 min drive - 17.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪Casa Laguna By Azulea - ‬9 min drive
  • ‪Vicaro Bacalar - ‬10 min drive
  • ‪Blu Beach Club - ‬9 min drive
  • ‪Turquesa Beach Club - ‬9 min drive

About this property

La Valise Bacalar, Member of Design Hotels

5-star luxury hotel near Lake Bacalar
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at the luxury La Valise Bacalar, Member of Design Hotels. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Xul-Ha hotel.

  • 1 building
  • 22 guestrooms or units
  • 2 levels
  • Built in 2023
  • Cooked-to-order breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
La Valise Bacalar, Member of Design Hotels offers 22 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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  • On private beach
  • Hot tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 440 reviews
The price is CA $122
CA $152 total
includes taxes & fees
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Property amenities

Family friendly

  • Dining table
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

How close is La Valise Bacalar, Member of Design Hotels to the airport?

La Valise Bacalar, Member of Design Hotels is 15.1 mi (25-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at La Valise Bacalar, Member of Design Hotels?

As of Oct 17, 2026, prices found for a 1-night stay for 2 adults at La Valise Bacalar, Member of Design Hotels on Nov 17, 2026 start from CA $602, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does La Valise Bacalar, Member of Design Hotels have an airport shuttle?

La Valise Bacalar, Member of Design Hotels offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of USD 90 per vehicle.

Does La Valise Bacalar, Member of Design Hotels offer free breakfast?

La Valise Bacalar, Member of Design Hotels offers free cooked-to-order breakfast every day from 8:00 AM to 11:30 AM.

Is there a casino at La Valise Bacalar, Member of Design Hotels?

No, there is no casino at this hotel.

What time is check-in at La Valise Bacalar, Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at La Valise Bacalar, Member of Design Hotels?

This hotel offers free self parking.

Does La Valise Bacalar, Member of Design Hotels have a pool?

La Valise Bacalar, Member of Design Hotels features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 6:30 PM.

Does La Valise Bacalar, Member of Design Hotels have a restaurant?

Yes, there is a restaurant on site.

Does La Valise Bacalar, Member of Design Hotels have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages, body treatments, and facials.

How close is La Valise Bacalar, Member of Design Hotels to downtown Xul-Ha?

La Valise Bacalar, Member of Design Hotels is 1.7 mi away from Xul-Ha.

La Valise Bacalar, Member of Design Hotels Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 77 reviews
Rating 8 - Good. 8 out of 77 reviews
Rating 6 - Okay. 9 out of 77 reviews
Rating 4 - Poor. 4 out of 77 reviews
Rating 2 - Terrible. 7 out of 77 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So incredibly stunning. Great place to slow down and enjoy nature. The lagoon is so special and serene. The hotel has kayaks and paddle boards readily available to use at no additional cost. Take a quick kayak out to the lagoon and feel so refreshed. Food was very good. I just wish they had an indoor restaurant at night.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
5 star setting, 2 star service. Such a shame.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I have ever had. The property appeared neglected and almost abandoned, with rooms in extremely poor condition and far below what was advertised online. The hotel had a severe mosquito and insect infestation that made it impossible to enjoy the property. My family was constantly bitten, including my son, and we even found insects in the room and on the beds. The situation was not only uncomfortable but also a serious health and safety concern. Throughout our stay, we experienced repeated power outages, no reliable hot water, poor maintenance, and a severe lack of staff available to assist guests. The food was disappointing, with very limited quality and service. Nothing about this hotel matched the photos or descriptions used to market the property. Between the unsafe conditions, insect infestation, electrical issues, lack of cleanliness, and poor service, our stay was completely unacceptable. I would strongly discourage anyone from booking this hotel until these serious health, safety, and maintenance issues are addressed.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel excelente! Solo que muchos mosquitos pero todo lo demás perfecto!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/10 stay. If you’re looking to do nothing but relax this is the spot for you. The villas are surrounded by nature (bring bug replant) but the bedroom has AC that gives you a break from the humidity. Absolutely stunning hotel with incredibly kind and helpful staff. Food was spectacular as well. If you want to leave (though why would you) the town is only a 18 min drive. The hotel has private lagoon access and kayaks available to use to explore the lagoon as far as you’d like. The villa has its own pool (if you choose that room) and the outdoor rain shower is fantastic. I cannot recommend Boca de Agua enough!
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue muy agradable. El diseño del hotel es precioso y realmente logra que conectes con la naturaleza y desconectes de la tecnología. Las habitaciones son muy bonitas y están bien integradas con el entorno, además de que las actividades permiten disfrutar de la fauna y la tranquilidad del lugar, haciendo la experiencia única. El personal del hotel y del restaurante fue siempre muy amable y atento, y la comida fue espectacular, uno de los aspectos que más disfrutamos durante la estancia. Como áreas de oportunidad, considero que la regadera podría tener mayor privacidad, ya que mi habitación estaba cerca de otra villa y del restaurante, por lo que no me sentía completamente cómoda. También noté que la recámara principal tenía poca iluminación debido a los árboles y a la luz tenue del cuarto, lo que dificultaba leer o realizar otras actividades, como los juegos de mesa. Además, sería un gran detalle incluir una cafetera en la habitación para disfrutar un café o té mientras se aprecia el entorno. Finalmente, sugeriría revisar la información publicada en las plataformas de reservación, ya que en mi caso el desayuno aparecía como incluido, pero al llegar al hotel nos informaron que no era así. Más que un problema con el personal, fue una confusión derivada de la información mostrada. En general, fue una experiencia muy bonita y recomendaría el hotel a quienes buscan descansar y conectar con la naturaleza.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacio perfecto para conectar con la naturaleza. Deliciosa la comida, el servicio del personal es de calidad, abiertos a complacerte y te una gran experiencia
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El hotel es hermoso. Lástima la atención del personal que es realmente mala. No es que sean groseros ni mucho menos son muy amables pero es muy mala.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento todo el tiempo. Comida deliciosa. Hacen falta camastros en la zona de la laguna y zonas de sombra en la alberca
Stayed 3 nights in Apr 2026