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The Highlands at Sugar

Property class: 3
Family-friendly 3-star apartment near Sugar Mountain Resort

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Photo gallery for The Highlands at Sugar

A spacious living room with a stone fireplace, large windows, a dining area, and a staircase leading to an upper level.
A wooden deck with a view of mountains and trees.
A cabin with a porch, large windows, and a deck.
A wooden deck with a glass window overlooking a forested mountain range.
A spacious living room with a large sectional sofa, a dining area with a chandelier, and a kitchen in the background.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Parking included

Explore the area

View in a map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪2 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬
  • Place, Beech Mountain Resort
    ‪21 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A living room with a stone fireplace, a red sofa, a wooden coffee table, and a television on a wooden stand.

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A living room with a stone fireplace, a television mounted on the wall, and a large window with blinds.

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

A wooden deck with a view of a mountainous landscape.

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the area

Banner Elk

In Banner Elk .Within 3 miles (5 km) of this Banner Elk apartment, you'll find Sugar Mountain Resort and Sugar Creek Gem Mine. Linville River and Grandfather Mountain State Park are also within 3 miles (5 km).
View more Apartments in Banner ElkOpens in a new window

What's nearby

  • Sugar Mountain Resort - 2 min drive - 1.1 km
  • Hawksnest Tubing Park - 17 min drive - 17.8 km
  • Grandfather Mountain - 18 min drive - 18.0 km
  • Beech Mountain Resort - 21 min drive - 15.6 km
  • Appalachian State University - 28 min drive - 29.7 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Puerto Nuevo - ‬6 min drive

About this property

The Highlands at Sugar

Family-friendly 3-star apartment near Sugar Mountain Resort
The Highlands at Sugar offers its guests an indoor pool, a hot tub, and a fitness center. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/game room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations are furnished with queen sofa beds. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

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  • Parking included
  • Free WiFi
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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Ceiling fan
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping provided
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. The property is professionally cleaned.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

How close is The Highlands at Sugar to the airport?

The Highlands at Sugar is 58.7 mi (88-min drive) away from the Tri-Cities, TN (TRI-Tri-Cities Regional) airport, the closest popular airport to the property.

Does The Highlands at Sugar have an airport shuttle?

Airport shuttle services are not available at The Highlands at Sugar.

Does The Highlands at Sugar offer free breakfast?

The Highlands at Sugar does not offer free breakfast.

Is there a casino at The Highlands at Sugar?

No, there is no casino at this apartment.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM.

Is there free parking at The Highlands at Sugar?

This apartment offers free self parking.

Does The Highlands at Sugar have a pool?

The Highlands at Sugar features an indoor pool.

Does The Highlands at Sugar have a spa?

There are no spa services available at this apartment.

How close is The Highlands at Sugar to downtown Banner Elk?

The Highlands at Sugar is 0.7 mi away from Sugar Mountain.

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 387 out of 858 reviews
Rating 8 - Good. 266 out of 858 reviews
Rating 6 - Okay. 113 out of 858 reviews
Rating 4 - Poor. 52 out of 858 reviews
Rating 2 - Terrible. 40 out of 858 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very welcoming and quick to get us sorted and checked in
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Overall the stay was great for the price
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Disliked: Communication, listing accuracy
Very dated condo floors are falling apart literally move under your feet tiles lift there's no air conditioning till it was very hot screens are all ripped only windows were doors only way to keep air moving through it was keep the doors open probably a nice spot for the winter time outside of the nasty floors
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Just loved it!! Will be returning in the fall
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Even though we arrived late, check in was swift and easy. What we got was a condo that matched the description in a tranquil setting with beautiful views.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I love staying here, it’s always so peaceful, very spacious, everything you need, and beautiful views. There are no smart tvs but otherwise it was great.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great this was our 4th stay over 4 years and we can’t wait to come back again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It was an amazing experience and a very good price for what I got to experience. Very nice staff. Everyone was so kind and welcoming. They even let us swim an hour after checkout so that we could make it to church and not just stand around
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent! I loved the place.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The size and accommodations of this stay exceeded my expectations!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family fun tubing.
Exciting Alpine Coaster near by.
Beautiful view.
Delicious food choices near by.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
A little tricky to get to but great view of Grandfather mountain
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Listing accuracy
There was no air conditioning anywhere except in the property manager's office. If that is something that you are looking for or require, this is not the place for you.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in
Perfect!!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The amenities were well kept. The room was very clean and that says a lot because I am a professional cleaner and can spot anything missed. The staff were beyond nice. I would like to return and stay a little longer next time.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025

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