2/10 Terrible
Barry
Travelled with partner
Dec 8, 2025
Disliked: Cleanliness, amenities
We were extremely disappointed with our stay in the Hilton Garden Inn Bristol City Centre Hotel for two nights 5 - 7 December. The hotel does not at all live up to its 4 star rating and is overpriced. It is probably the worst hotel we have stayed in for many years.
There was no drinking water in the room. When we raised this at reception, we were told you needed to be a Hilton Honour member to receive it! Even a basic b&b provides water in the room as standard and we need this to take medication!
The breakfast was a very poor quality buffet, the dinner menu was very limited and was such poor quality, drinks from the bar over-priced, £15 for a glass of Malbec!! There were not even biscuits provided with the tea making facilities in the room. The car parking facility was extortionate at £20/day. Even umbrellas which were provided by the hotel were rented at £2 for 48 hours!! It's a money-making operation.
The service was indifferent and most of the staff were extremely young and inexperienced.
Our room was not made up for the second night........ the beds had not been made and the wash basin in the shower room not cleaned.
The overall experience was as if we were staying in a much cheaper 2 star hotel not a 4 star hotel. This hotel does a dis-service to the international Hilton brand name.
Avoid like the plague!!
Barry
Stayed 2 nights in Dec 2025