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"Location was convenient. Room was clean. Staff was condescending and rude. " More

By a verified traveller on Fri 01 Jul 2016

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Hotel Description

3-star family-friendly hotel near NATO Headquarters, connected to the airport

Close to airport

You'll be within 3 miles (5 km) of NATO Headquarters and 6 miles (10 km) of Brabantse Golf with a stay here. Cliniques Universitaires Saint-Luc and Woluwe Shopping Centre are also within 6 miles (10 km).

Family-friendly fun

This hotel features a restaurant, a fitness center, and a bar/lounge. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Guests will appreciate perks like free WiFi and a free airport shuttle.

Free WiFi, LCD TVs

In addition to LCD TVs with satellite channels, the 209 guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, separate bathtubs and showers, and coffee/tea makers.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$87* Per night/room 28 Feb. - 29 Feb.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room (Premium)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room (Premium)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Novotel Brussels Airport ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brussels Airport

Everyone (1)
4 out of 5
The location was ideal and the facilities very good with a restaurant and bar on site. The bus to get there was on time and efficient but finding it at the airport was a little difficult at first as the directions from the hotel do not tell you where to get it and it is mis-marked at the airport. Hotel shuttle signs poit you to the left when in fact the hotel shuttle bus is all the way to the right with the standard buses. Do make sure you ask someone. It is a regular bus with the "Novotel Hotel" name on it but it makes a loop serving several hotels.

Posted by , from Boulder, Colorado on 16 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Fred De Deken, General Manager

Dear Guest, Thank you for taking the time to share your review. We are sorry for any inconvenience caused. Your feedback regarding our shuttle service has been duly noted. Also, we have passed your remarks to the relevant department. Nevertheless, we are pleased to know that you enjoyed your stay and our hotel and location met your expectations. Thank you again for your feedback; we hope that you will return. Kind regards, Fred De Deken, General Manager

3 out of 5
Very clean and convenient location to airport. Slow and understaffed for check in, very rude on check out. In general, staff at restaurant were pleasant, but front desk was not at all welcoming.

Posted by on 30 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Fred De Deken, General Manager

Dear Guest, We are grateful to you for taking the time to share your review. It is nice to know that you found our location to be convenient for the airport. We are however very concerned about the experience which you had with our reception team. I will personally be investigating the matter and make sure this does not happen again as we attach great importance to customer satisfaction. Nevertheless, we thank you for highlighting the high standards which our hotel upholds when it comes to hygiene. We hope to be able to welcome you back in the future. Kind regards,

3 out of 5

One night stay

Location was convenient. Room was clean. Staff was condescending and rude.

Posted by , from Brussels on 1 Jul. 2016

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4 out of 5

Overall Stay was great

Pros: Quiet
Computer access was great, however the printer was out of order so couldn't print off the plane tickets as we had hoped. Also, there wasn't a free breakfast.

Posted by , from Kansas City on 28 Sep. 2012

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5 out of 5

Perfect for a stay to catch airplane early next morning

Pros: Free breakfast, Quiet, helpful staffs, quadruple, efficient services, airport shuttle, value
I picked Novotel Brussels Airport just because of the convenience and the price. It was just perfect for us to stay in order to catch an airplane early next morning. I felt very much saved with their attentive, and quick service after traveling in trains with two teen aged children all day long. Since Brussels airport is located about 10minutes train ride from Brussels central station, I would recommend this hotel for family getaway base as well. I arrived at the hotel around 11:30pm by shuttel bus from Brussels airport. The bus was very easily found at the airport and the bus driver was kindly helped us up and unloading our luggage. At the reception, I gave the print out of the reservation, and the check-in was very fast and smooth. The receptionist even let me do the check-out at the same time to save time next morning. The room was for 2 adults and 2 children. The room was overall clean. The carpet was not to my expectation to gain my 5 (meaning sparkling clearn), but clean enough to walk around on barefoot. I had my children in a sofa that turns into two single beds. There is not much room to walk around, but enough room for suit cases, and get things done. My bed was a firm side, but I like it firm anyway! The bath room was clean. The bath tub was a tiny bit narrow, but deeper compared to the standard ones you can find in the US, and I even made a bath for myself! The shower had good pressure, and had no problem taking shower in the morning. I did not have enough energy to read how to set up the alarm clock by the time I was ready for a sleep, the front desk had set it up for me when I rang. What a saver! I was very pleased with the selection of the breakfast buffet. My children were happy they had fresh grapefruit juice. I was very happy that they had hot meal choices such as eggs, sausages, and bacon. There were good variety of fresh fruits, yogurt, pasteries, and rolls as well. We were all recharged well for another long way on the airplane. I just stayed there only 7hours, but the experience with them was "fast, helpful and efficient". It is affordable, and every penny was worth paying for it. Since I am usually traveling with 2 teens, it has to come with good breakfast, clean room, enough hot shower water, and quick and efficient service, I definetely recommend this hotel for "one-nighter" or a getaway for the family with teen age children. I was not there long enough to judge for other travel groups, or to think of any complaint.

Posted by , from The Netherlands on 8 Feb. 2011

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4358 square feet (405 square meters). A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Novotel Brussels Airport. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 3-star Machelen hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 5 levels
  • 4358 sq ft of conference space
  • 405 sq m of conference space
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels (BRU-Brussels - National) (2.2 km / 1.4 mi)
  • Train station: Zaventem Station (1.8 km / 1.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brussels Airport offers 209 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers and hair dryers. This Machelen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 11:00 AM.

Foodsquare - This brasserie serves breakfast and lunch.

Wurlitzer Bar - This bar serves light fare only. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 6:00 AM to 11:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 15 per pet, per night

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

  • Only service animals are allowed
  • UnionPay
  • No rollaway/extra beds available
  • 24-hour check-in
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 21 for adults and EUR 0 for children (approximately)
  • Self parking fee: EUR 12 per night
  • Pet fee: EUR 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brussels Airport Novotel
  • Novotel Brussels Airport
  • Novotel Hotel Brussels Airport
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Machelen
  • Novotel Brussels Airport Hotel Machelen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Brussels-Hotels-Novotel-Brussels-Airport.h17206-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.