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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property
3.5-star family-friendly hotel, connected to a shopping center in Sotomayor

Choose dates to view prices

Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Terrace/patio
Premium bedding, down comforters, minibar, in-room safe
Daily cooked-to-order breakfast for a fee
Meeting facility
2 restaurants; breakfast, lunch, and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Place, Cacique Shopping Mall
    ‪1 min walk‬
  • Place, La Flora Ecological Park
    ‪13 min walk‬
  • Place, Cabecera Shopping Mall
    ‪4 min drive‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room

Premium bedding, down comforters, minibar, in-room safe

Premium Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(28 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(28 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Bucaramanga

Heart of Bucaramanga.With a stay at this Sotomayor hotel, you'll be within half a mile (1 km) of Cacique Shopping Mall and 2 miles (3 km) of La Flora Ecological Park. University of Santander and Cabecera Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Cacique Shopping Mall - 1 min walk - 0.0 km
  • La Flora Ecological Park - 13 min walk - 1.1 km
  • Cabecera Shopping Mall - 4 min drive - 1.8 km
  • University of Santander - 4 min drive - 1.8 km
  • San Pio Park - 4 min drive - 2.1 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 29 min drive

Restaurants

  • ‪Plazoleta de Comidas - ‬1 min walk
  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Mercagan cc. Cacique - ‬1 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

3.5-star family-friendly hotel, connected to a shopping center in Sotomayor
Holiday Inn Bucaramanga Cacique by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 4176 square feet (388 square meters) and includes a conference center. A children's pool, a steam room, and spa services are also featured at the family-friendly Holiday Inn Bucaramanga Cacique by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Bucaramanga hotel.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 4176 sq ft of conference space
  • 388 sq m of conference space
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.

Similar properties

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Hotel Dann Carlton Bucaramanga
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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $122
CA $122 total
May 30 - May 31
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Property amenities

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Bucaramanga Cacique by IHG

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga

Holiday Inn Bucaramanga Cacique

Holiday Inn Cacique

Holiday Inn Cacique Hotel

Holiday Inn Cacique Hotel Bucaramanga

Holiday Inn Bucaramanga Cacique Hotel

Frequently asked questions

How close is Holiday Inn Bucaramanga Cacique by IHG to the airport?

Holiday Inn Bucaramanga Cacique by IHG is 12.1 mi (29-min drive) away from the Bucaramanga (BGA-Palonegro Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Bucaramanga Cacique by IHG?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Bucaramanga Cacique by IHG on Jun 15, 2026 start from CA $66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Bucaramanga Cacique by IHG have an airport shuttle?

Holiday Inn Bucaramanga Cacique by IHG offers an airport shuttle 24 hours a day, for a charge of COP 40000 per vehicle, one-way.

Does Holiday Inn Bucaramanga Cacique by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Bucaramanga Cacique by IHG, but cooked-to-order breakfast is offered for a fee of COP 34000 for adults and COP 20800 for children. It's available every day from 6 AM to 10:00 AM.

Is there a casino at Holiday Inn Bucaramanga Cacique by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Bucaramanga Cacique by IHG?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM.

Is there free parking at Holiday Inn Bucaramanga Cacique by IHG?

This hotel offers free self parking and valet parking.

Does Holiday Inn Bucaramanga Cacique by IHG have a pool?

Holiday Inn Bucaramanga Cacique by IHG features an outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 6:00 PM.

Does Holiday Inn Bucaramanga Cacique by IHG have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and a poolside location.

Does Holiday Inn Bucaramanga Cacique by IHG have a spa?

Pamper yourself with a day at Sol & Vida, where you can enjoy massages.

How close is Holiday Inn Bucaramanga Cacique by IHG to downtown Bucaramanga?

Holiday Inn Bucaramanga Cacique by IHG is 1.8 mi away from Bucaramanga.

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 41 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kienitz

Stayed 8 nights in Feb 2026

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice hotel and view,
Stayed 1 night in Feb 2026

10/10 Excellent

zi

Liked: Cleanliness, amenities, property conditions & facilities
best holiday inn i have stayed at
Stayed 1 night in Dec 2025

10/10 Excellent

Andres

Stayed 1 night in Dec 2025

10/10 Excellent

Joy

Stayed 1 night in Feb 2026

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property very convenient
Stayed 3 nights in Feb 2026

10/10 Excellent

Dayana

Stayed 1 night in Feb 2026

10/10 Excellent

Marta

Business traveller
Liked: Cleanliness, staff & service, amenities
Bien ubicado, buen servicio
Stayed 1 night in Feb 2026

2/10 Terrible

Diego

Travelled with partner
Disliked: Property conditions & facilities
I recently stayed at [Hotel Name] and, unfortunately, my experience was far from satisfactory. The biggest issue was the air conditioner, which produced an unbearable level of noise throughout the entire night. It made it almost impossible to get any rest. Additionally, the customer service was lacking, both upon arrival and departure. Overall, I would not recommend staying here if you’re looking for a restful and pleasant experience
Stayed 1 night in Feb 2026

10/10 Excellent

juan

Stayed 1 night in Feb 2026

10/10 Excellent

Luis Eugenio

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Me encantó demasiado, muy recomendado!!!
Stayed 2 nights in Jan 2026

6/10 Okay

Maria

Stayed 2 nights in Jan 2026

10/10 Excellent

Obdulia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 4 nights in Jan 2026

10/10 Excellent

Fayuz

Liked: Cleanliness, property conditions & facilities
Great customer service 5*****
Stayed 1 night in Dec 2025

10/10 Excellent

julia

Stayed 3 nights in Jan 2026

10/10 Excellent

Josselin

Stayed 2 nights in Nov 2025

10/10 Excellent

Antonio, Gonzales

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The variety was good, and the dining area is very lovely.
Stayed 4 nights in Jan 2026

10/10 Excellent

Antonio, Gonzales

Stayed 2 nights in Jan 2026

8/10 Good

Claudia P

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good customer services.
Stayed 2 nights in Dec 2025

10/10 Excellent

David, Smithville

Stayed 1 night in Jan 2026

10/10 Excellent

Trisha C

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome and rooms were very clean
Stayed 1 night in Dec 2025

10/10 Excellent

Felipe, Ciudad de Mexico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was incredible. The staff’s attention and care were outstanding — they were very attentive to my parents, who both have mobility challenges. They were always checking in on us, with great willingness to help. Something truly admirable is that all the hotel staff were always smiling, even with the hotel full and lots of work to do. The hotel also has a great pool and a wonderful view of the city, both from the pool area and the restaurant. Highly recommended!
Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel! The property is great overall, the breakfast was absolutely excellent with a fantastic variety and fresh options every morning. The staff were incredibly helpful and friendly, always ready to assist with a smile. Room service was prompt and reliable, and the room was spotlessly clean throughout our entire stay. Highly recommended!
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivakeanand

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel if you are going to Bucaramanga, this is the place to be with your family
Stayed 4 nights in Dec 2025

10/10 Excellent

Ingrid Camila

Stayed 1 night in Dec 2025