For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Cairns hotel, you'll find Cairns Esplanade and Cairns Night Markets. Cairns Central Shopping Centre and Esplanade Lagoon are also within 2 miles (3 km).
Poolside dining
This luxury hotel includes 3 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and valet parking. A poolside bar, a 24-hour front desk, and express check-in are also provided.
Free WiFi, flat-screen TVs
The 311 guestrooms feature free WiFi, flat-screen TVs with digital channels, and thoughtful touches like bathrobes and slippers. 24-hour room service, first-run movies, and Netflix are also available.
Riley, a Crystalbrook Collection Resort ratings based on 1 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Riley, a Crystalbrook Collection Resort
Everyone (1)
5 out of 5
Beautiful new hotel. The lobby is open with comfortable seating and nice lighting. Pool table off to the side. Really nice pool in an interesting shape. Comfortable lounge chairs. Large bean bags also around the pool for sitting. Pool overlooks the water. Outdoor bar with great view on the esplanade, and then there is a restaurant with indoor or outdoor seating. Our room was spacious. The bathroom was large, no tub, and the shower was either handheld or water from the ceiling (kids thought that was cool).
The hotel has bicycles for use. Walking distance to the ferry was about 12 minutes for the reef tours.
The staff was wonderful.
Posted by a verified traveller on 9 Jan. 2019
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Comment from Hotel Management
15 Jan. 2019
by Joel Gordon
Dear Anonymous on Travelocity,
Thank you for taking the time to share your experience here at Riley. We're happy to hear that you enjoyed your time with us by our wonderful pools and got to relax with us while travelling in Australia.
We look forward to welcoming you back in the future.
Kindest,
Joel Gordon
Area General Manager
Riley, a Crystalbrook Collection Resort offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Riley, a Crystalbrook Collection Resort . Parking is available for a fee. This 5-star Cairns hotel is smoke free.
311 guestrooms or units
7 levels
2 buildings
3 dining venues
3 bars or lounges
Built in 2018
Bar by the pool
Cabanas by the pool (surcharge)
Poolside lounge chairs
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Tour and ticket information
Concierge
Pool or billiards table
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Cairns, QLD (CNS-Cairns Intl.) (5.6 km / 3.5 mi)
Train station: Cairns Station (1.9 km / 1.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Riley, a Crystalbrook Collection Resort offers 311 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (24 hours)
Flat-screen television
Digital channels
First-run movies
Netflix
Coffee maker
Luxury bedding
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Greenfields - This poolside café specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Hotel Policies
Check-in
Minimum check-in age is: 18
Special check-in instructions:
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for AUD 60.0 per day.
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
One child stays free
Only service animals are allowed
Parking height restrictions apply
24-hour check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 75.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
Self parking fee: AUD 12.00 per day
Valet parking fee: AUD 20.00 per day (in/out privileges)
Rollaway bed fee: AUD 60.0 per day
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Riley, a Crystalbrook Collection Resort Hotel
Riley, a Crystalbrook Collection Resort Cairns
Riley, a Crystalbrook Collection Resort Hotel Cairns
You should know
Pool access available from 7 AM to 9 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
