8/10 Good
Jonathan
Travelled with partner
Sep 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well organised and well run and the staff in the restaurant at breakfast were very obliging and were able to provide me with rolled oats required by my diet.
Our only difficulty was in relation to a gift voucher from our children of $350 which they had purchased from the hotel which we produced on arrival at Reception. I had the Sunday before last also sent the hotel an email giving full details of the voucher. The manager at Reception agreed that they had received my email but had not made any reply. He claimed that he could not identify the voucher but as we had fully paid for the cost of the room for 3 nights, he would allow a credit of $150 representing the cost of breakfast for my wife and me leaving a shortfall of $200 in relation to the gift voucher. He did not offer to investigate the matter to satisfy himself that the gift voucher was entirely valid and issued on the hotel stationery with a photo of the hotel.
Needless to say, we are very disappointed and to spare our children from disappointment we have decided not to tell them of the failure of the hotel to recognise and give full effect to their gift voucher!
Jonathan
Stayed 3 nights in Sep 2025