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Hotel de la Cité Carcassonne - MGallery Collection

5.0 star property
5-star luxury hotel in City of Carcassonne

Choose dates to view prices

Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Exterior
Property preview
Breakfast, lunch, dinner served; French cuisine
Daily buffet breakfast (EUR 30 per person)
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(31 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room overlooking the gardens and ramparts - a king-size bed

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Superior Room, 1 Queen Bed, Terrace, Garden View

Superior Room, 1 Queen Bed, Terrace, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

About the area

Carcassonne

City of Carcassonne stay.With a stay at this City of Carcassonne hotel, you'll be steps from Basilica of St. Nazaire and St. Celse and School Museum. Historic Fortified City of Carcassonne and Aude Gate are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Basilica of St. Nazaire and St. Celse - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Narbonnaise Gate - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬3 min walk
  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬4 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

5-star luxury hotel in City of Carcassonne
A winery is on site. Hotel de la Cité Carcassonne - MGallery Collection offers its guests a full-service spa, a steam room, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the luxury Hotel de la Cité Carcassonne - MGallery Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

  • 59 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1909
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel de la Cité Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number FR0F532662145

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Hotel de la Cité Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 661 out of 850 reviews
Rating 8 - Good. 125 out of 850 reviews
Rating 6 - Okay. 37 out of 850 reviews
Rating 4 - Poor. 17 out of 850 reviews
Rating 2 - Terrible. 10 out of 850 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Yon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia promises VIP Access perks but we never receive them.
Balcony view Hotêl de la Cité
Balcony view Hotêl de la Cité
Hotêl de la Cité
Hotêl de la Cité
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous little pool in the old town.

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
Stayed 3 nights in Jun 2025

10/10 Excellent

Clara

Stayed 3 nights in Aug 2025

10/10 Excellent

Asif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place

If you are planning to stay in Carcassonne, this hotel is a high recommend! It’s so magical to stay inside the city walls.
Stayed 2 nights in Jul 2025

10/10 Excellent

daisy

Travelled with family
Liked: Staff & service, room comfort

Expensive but would stay again.

Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!
Stayed 4 nights in Aug 2025

6/10 Okay

Sara

Travelled with partner
Liked: Property conditions & facilities
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Stayed 1 night in Jul 2025

10/10 Excellent

pascale

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible

The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Good stay, and the space needs a major upgrad

The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to. However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing. This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed.
Stayed 3 nights in Jul 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel on the walls of the city

Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.
Stayed 1 night in Jun 2025

8/10 Good

Alison

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025