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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
4-star hotel near Aude Gate

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Lobby
Garden
Daily buffet breakfast (EUR 18 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.2 out of 10
Wonderful
(12 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the area

Carcassonne

Central Carcassonne getaway .With a stay at this City of Carcassonne hotel, you'll be steps from Aude Gate and School Museum. Narbonnaise Gate and Château Comtal are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel near Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Air conditioning
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 1,002 reviews
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 23-inch TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 255 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

4/10 Poor

PATRICIA

Disliked: Room comfort
Cela fait plusieurs fois que nous venons et jusque la tout allait bien sauf que cette fois ci nous avons eu une chambre si sombre que l'on se serait cru dans une grotte, une chambre donnant dans une ruelle avec grille aux fenetres alors que sur le site on nous montre une jolie photo avec un acces à une terrasse, ce que nous avions eu les fois precedentes mais surement pas cette fois ci. D'autre part j'avais bien coché à la réservation "règlement sur place" quelle surprise de constater que la somme a été prélevée sur mon compte des mon arrivée alors que je souhaitais régler avec une autre carte bancaire : un peu cavalier ! Nous ne reviendrons plus !!!
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vineyard was serene and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

F Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and comfortable stay

Stayed 1 night in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Stayed 2 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel. But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
Stayed 2 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Stayed 2 nights in Sep 2025

10/10 Excellent

Douglas

Stayed 1 night in Sep 2025

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visitors need to understand that taking the city bus is a viable alternative for those without a car. Our taxi never arrived at the train station, so we walked. A memorable walk, but a little more gruelling than necessary.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing charm. Very clean and comfortable. Very helpful staff. Everything about the hotel was great. However what was difficult was finding the way into the old city itself. Directions we had were not at all helpful. We ended up getting rescued by someone who was one of the valet parkers who came across us in a no parking area looking lost.
Stayed 1 night in Sep 2025

10/10 Excellent

NANCY

Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le prix est un peu élevé mais le cadre vaut le déplacement. L’accueil et le service sont merveilleux, nous reviendrons vous voir Merci
Stayed 1 night in Sep 2025

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in the Medieval city was a treat. The hotel picked us up and brought us to the hotel I rooms comfortable and clean. The front desk staff friendly and helpful. Totally worth every penny!
Stayed 1 night in Sep 2025

10/10 Excellent

martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sara, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was the only issue. Since their message was in French, I didn’t understand what I was supposed to do and dragged my bag all the way into city.
Stayed 1 night in Sep 2025

8/10 Good

Maryjane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay right in the middle of the medieval city. Staff were friendly and helpful. Nice sized rooms and a nice courtyard to sit and have drinks. They helped us get a taxi to the train station at check out. Thank you!
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Good service
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of La Cité. Clean rooms, very friendly staff, comfortable bed, good water pressure. Unfortunately we had a very noisy neighbor and the rooms didn't seem to be very soundproof despite the thick walls. We only stayed for one night, hence we can say much more. Water p
Stayed 1 night in Sep 2025

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Peaceful Stay Surrounded by History

This hotel is more than just a place to stay – it’s a retreat where history whispers in every corner and tranquillity wraps around you like a soft blanket. Here, attentive service ensures that every comfort is at your fingertips, so you can simply sink into the joy of being cared for. Though the hotel rests in the heart of a lively tourist area, its walls guard a rare sense of calm, making it a sanctuary amidst the bustle. If you long for a more intimate escape, step into the hotel’s enchanting garden. There, time seems to slow down – perfect for losing yourself in a good book, savoring the aroma of freshly brewed coffee, or raising a glass of wine as the day gently fades.
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really comfortable room in the heart of the old city
Stayed 1 night in Sep 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025