See all properties

Mercure Carcassonne la Cite Hotel

4.0 star property
4-star hotel near Château Comtal

Photo gallery for Mercure Carcassonne la Cite Hotel

Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
In-room safe, desk, blackout drapes, soundproofing
Garden
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪6 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Le Musée de la Torture de Carcassone
    ‪8 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

9.6 out of 10
Exceptional
(15 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(33 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

You may also like

Ad

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 524 reviews
The price is CA $197
CA $242 total
includes taxes & fees
May 27 - May 28
SOWELL COLLECTION Hôtel du Roi & SPA

About the area

Carcassonne

Heart of Carcassonne.Within a 5-minute walk of the hotel, you'll find Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 6 min walk - 0.6 km
  • Château Comtal - 6 min walk - 0.6 km
  • Narbonnaise Gate - 8 min walk - 0.7 km
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.7 km
  • Theatre Jean Deschamps - 11 min walk - 0.9 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Le Marcou - ‬6 min walk
  • ‪Comte Roger - ‬8 min walk
  • ‪Le Patio de la Cite - ‬7 min walk
  • ‪Maison du Cassoulet - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

4-star hotel near Château Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Free self parking is available.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Room, 2 Single Beds, Balcony
Tribe Carcassonne
Carcassonne
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,001 reviews
The price is CA $163
CA $189 total
includes taxes & fees
Jun 16 - Jun 17
Tribe Carcassonne

Property amenities

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number FR27384824322

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel

Mercure Cite Hotel

Mercure Carcassonne Porte Cite Hotel

Mercure Porte Cite Hotel

Mercure Carcassonne Porte Cite

Mercure Porte Cite

Mercure Carcassonne Porte De La Cite Hotel

Mercure Carcassonne La Cite

Mercure Carcassonne La Cité

Mercure Carcassonne la Cite Hotel Hotel

Mercure Carcassonne la Cite Hotel Carcassonne

Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

How close is Mercure Carcassonne la Cite Hotel to the airport?

Mercure Carcassonne la Cite Hotel is 6.5 mi (17-min drive) away from the Carcassonne (CCF-Pays Cathare) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on May 27, 2026 start from CA $184, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Carcassonne la Cite Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Carcassonne la Cite Hotel.

Does Mercure Carcassonne la Cite Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Carcassonne la Cite Hotel, but buffet breakfast is offered for a fee of EUR 18 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Carcassonne la Cite Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Mercure Carcassonne la Cite Hotel?

This hotel offers free self parking.

Does Mercure Carcassonne la Cite Hotel have a pool?

Mercure Carcassonne la Cite Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:30 PM.

Does Mercure Carcassonne la Cite Hotel have a restaurant?

Mercure Carcassonne la Cite Hotel is home to La Table de l'Olivier, which features local cuisine.

Does Mercure Carcassonne la Cite Hotel have a spa?

There are no spa services available at this hotel.

How close is Mercure Carcassonne la Cite Hotel to downtown Carcassonne?

Mercure Carcassonne la Cite Hotel is 1 mi away from Carcassonne.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 216 out of 319 reviews
Rating 8 - Good. 79 out of 319 reviews
Rating 6 - Okay. 18 out of 319 reviews
Rating 4 - Poor. 5 out of 319 reviews
Rating 2 - Terrible. 1 out of 319 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2025

6/10 Okay

hussein

Liked: Staff & service, property conditions & facilities
The staff were great and location is very good
Stayed 1 night in Dec 2025

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room , lovely friendly staff, walkable to the city
Stayed 4 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Our room with spacious and the staff was just super.
Stayed 2 nights in Nov 2025

10/10 Excellent

Angelique

Stayed 1 night in Nov 2025

6/10 Okay

Luis

Travelled with partner
Liked: Staff & service
Didn’t have breakfast during my stay. Room was standard. Staff, was nice. Well located, walking distance from the citè.
Stayed 2 nights in Nov 2025

10/10 Excellent

David, Marietta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a marvelous location! Easy walking distance from the Cité!
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Stayed 1 night in Jun 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Alann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

Make sure to make a reservation for dinner early. Beautiful grounds. Charming staff. Easy parking. Walkable to castle.
Stayed 1 night in Oct 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, lovely hotel. Walking distance from the Medieval city. We really enjoyed the “American breakfast”with eggs, bacon, fruit and yogurt, plus all of the French sweet breads. Wish we had more time to stay at this lovely hotel!
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Valerie, Wasilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

6/10 Okay

K

Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the castle. They supply filtered water in bottles because it gets used to local tap water. Lots of walking and steps up and down if you go on the ramparts all the way around the castle. .Enjoyed the evening light show taking place only on the part of the ramparts. Had a great dinner in Auberge de Lices.
Stayed 1 night in Aug 2025

8/10 Good

Rhian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Stayed 2 nights in Jul 2025

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The AC is not working well, which impacted the quality of our nights.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darvin, Holden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this was our best stay out of the whole trip, I felt so welcome by the staff, pool was nice, clean room, breakfast was amazing and even got some food to bring back to my little one.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfect for access to the fortified village and castle and within walking distance of the town . Reception staff were helpful and friendly . Car parking is tight, the hotel takes no responsibility if your car is parked in , as ours almost was !
Stayed 2 nights in Jul 2025