Points forts : Service et personnel, confort de la chambre
The carpeting throughout the hotel should be replaced - it looks dirty, dingy, there are bleach and other stains. Having no telephone to reach the "front drsk" was inconvenient but we soon realized it's more of a self serve type of place. The prices for food and drink were great and the staff we did interact with were cordial and helpful.
It wss clean but expensive for the level of service. Free Internet was a joke I had to switch to phone to answer survey. Could not check in with screen with us zip code. Helpful bar tender got us checked in.
the room was gloomy ; poor light; dusty ( after the first night, I asked to have it vacuumed but nobody came; the third day, I directly asked to house keeper who was cleaning the room beside mine)
Podrian mejorar el deaayuno, losvtres dias que estuvimos ofrecieron exactamente lo mismo, sin variedad, 1 dia no nos limpiaron la habitacion, el baño un poco sucio. El personal del bar, recepcion, cocina muy, muy amables, cordiales y atentos. Nos atendieron en español y esto se lleva todos los puntos. Excelente.
During our family trip, we stayed at Premier Inns in Edinburgh, Birmingham, and Cardiff, and the one on Queen Street in Cardiff was by far the best! The room was spacious, the breakfast was prepared with great care, and the location was excellent. The only downside was that the partnered parking lot was a bit hard to find and not very close. Still, my kids and I liked this one the most!
They didn't clean my bedroom although we asked in reception twice. Also the breakfast was horrible: cold and tasteless.
The Spanish lady who works in the kit was very friendly and kind.
Check in staffs are nice and friendly, although we arrived late after midnight, their warm welcome and smile on their face are unbeatable. I love their service provided. My family and I appreciated for their assistance.
What an excellent stay!