The staff were great, very friendly and helpful. But the room was humid even with the large fan running. It's also not really a quiet place, but it is literally across the street from the castle and the stadium, and Bute Park is wonderful and nearby. However, there are NO laundromats close by, unless you consider a mile walk in 0 degrees and a north wind "close." There is a lift, but it is inoperable. It has been inoperable for quite some time. There was also some question of when the room would be cleaned. I never figured out the schedule, although the workers are lovely and friendly.