Santa Cruz Cartagena

4.0 star property
4-star guest house near Bocagrande Beach

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Photo gallery for Santa Cruz Cartagena

Balcony
Balcony
Reception
Exterior
Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Standard Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Triple Room

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Quadruple Room

  • 44 sq m
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

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About the area

Cartagena

Cartagena Walled City stay.Within a 15-minute walk of this Cartagena Walled City guesthouse, you'll find Clock Tower and Cartagena de Indias Convention Center. Fernandez Madrid Park and University of Cartagena are also within half a mile (1 km).

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Walls of Cartagena - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km
  • Bolivar Square - 6 min walk - 0.6 km
  • Plaza Santo Domingo - 6 min walk - 0.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬1 min walk
  • ‪Mistura - ‬3 min walk
  • ‪Townhouse Rooftop - ‬2 min walk

About this property

Santa Cruz Cartagena

4-star guest house near Bocagrande Beach
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception.

A terrace, barbecue grills, and multilingual staff are also featured at Santa Cruz Cartagena. An area shuttle within 1 km and a shuttle from the hotel to the airport (available 24 hours) are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena guesthouse.

  • 15 guestrooms or units
  • Built in 2007
  • English breakfast (free)
  • Manager's reception (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Santa Cruz Cartagena offers 15 accommodations, which are accessible via exterior corridors and feature safes. Televisions come with cable channels. Bathrooms include showers.

This Cartagena guesthouse provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Property amenities

Family friendly

  • Babysitting
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • Free manager's reception

Accessibility

  • No elevator

Room amenities

Entertainment

  • 20-inch TV with cable channels

Bedroom

  • Free crib

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 90000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle
  • Late check-out fee: COP 90000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Santa Cruz Cartagena
Santa Cruz Cartagena
Hotel Santa Cruz Cartagena
Santa Cruz Cartagena Cartagena
Santa Cruz Cartagena Guesthouse
Santa Cruz Cartagena Guesthouse Cartagena

Frequently asked questions

How close is Santa Cruz Cartagena to the airport?

Santa Cruz Cartagena is 4.1 mi (17-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

Does Santa Cruz Cartagena have an airport shuttle?

Santa Cruz Cartagena offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of COP 60000 per vehicle.

How close is Santa Cruz Cartagena to the beach?

This guesthouse is 1.8 mi (10-min drive) from Bocagrande Beach and 3.6 mi (22-min drive) from Castillo Grande Beach. Don't forget your sunscreen!

Does Santa Cruz Cartagena offer free breakfast?

Santa Cruz Cartagena offers free English breakfast every day.

Is there a casino at Santa Cruz Cartagena?

No, there is no casino at this guesthouse, but Rio Cartagena Casino (7-min drive) is nearby.

What time is check-in at Santa Cruz Cartagena?

Check-in start time: 3 PM; Check-in end time: 12:30 AM.

Is there free parking at Santa Cruz Cartagena?

This guesthouse offers free self parking.

Does Santa Cruz Cartagena have a pool?

Santa Cruz Cartagena does not have a pool.

Does Santa Cruz Cartagena have a spa?

There are no spa services available at this guesthouse.

How close is Santa Cruz Cartagena to downtown Cartagena?

Santa Cruz Cartagena is 0.2 mi away from Cartagena.

Santa Cruz Cartagena Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 103 reviews
Rating 8 - Good. 38 out of 103 reviews
Rating 6 - Okay. 28 out of 103 reviews
Rating 4 - Poor. 12 out of 103 reviews
Rating 2 - Terrible. 8 out of 103 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Isabel

Liked: Staff & service
Good location. Basic services.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town.
Stayed 5 nights in Jan 2020
Verified

6/10 Okay

DIANA CAROLINA

Liked: Staff & service

Atención buena pero limpieza a mejorar.

La atención del personal es buena, son amables y respetuosos. La limpieza creo debe mejorarse, si embargo, por el precio qué más se puede esperar?.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Visa

Liked: Cleanliness, staff & service
Disliked: Room comfort

Desconfortavel

O hotel tem problema com o escoamento de água do chuveiro, o chuveiro sai com pouca pressao e agua quente é ruim. Nao ha geladeira no quarto, nem mesmo janelas, o que é um pouco comum nos hoteis da parte velha da cidade. O café da manhã tem opções razoáveis, entretanto o ambiente onde ele se realiza é horrivel, nao há sombra nem ventiladores. O quarto é minusculo, ha pouco espaço para se colocar as malas.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
It is a small room, the lights does not work correctly, but it is OK to know the city
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer.
Stayed 3 nights in Jun 2019
Verified

4/10 Poor

INGRID

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomendaría.

Muy mala experiencia. A la entrada hay un cartel que indica que "no se hace servicio por horas" así que se puede inferir el resto... Las fotos que se muestran no dan tan mala impresión pero sí que es un sitio al que le falta mantenimiento y buen gusto; tambien habría que aclarar que para acceder al espacio donde se desayuna hay que subir unas incomodas escaleras tipo marinero. Fuimos 3 amigas y teníamos 2 habitaciones reservadas por 10 noches pero al llegar y ver lo terrible de lo que nos ofrecían pasamos la primera noche en una sola habitación pues la segunda no tenía niguna ventilación y la humedad y el olor eran desagradables. En la noche se escucha considerablemente el ruido de la calle. Afortundamente no habíamos hecho el pago online y en el hotel sólo pagamos por la primera noche (obvio nos cobraron las 2 habitaciones) y al día siguiente salimos volando. No lo recomendaría de ninguna manera.
Stayed 8 nights in Mar 2019
Verified

2/10 Terrible

Romina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unclean.

Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicacion

Buena ubicacion
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

nicole

impeccable
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

FABIANE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Qaundo uma hospedagem se torna uma decepção

Procuramos em diversos sites sobre o Hotel Santa Cruz e tivemos um retorno positivo dos comentários,porém não contávamos com o fato de sermos roubadas em nosso próprio quarto.O caso ocorreu quando nos ausentamos para fazermos o passeio até a Isla del Rosário no dia 09/11.Na confiança em que nosso dinheiro estaria seguro no cofre,tivemos a segurança em deixa-lo,pois acreditávamos que estaria seguro. Porém a história teve uma decepção tremenda,não pelo fato da perda financeira, mas o fato de termos sido violadas em nosso próprio quarto.Respiramos e decidimos não comunicar o Hotel para que não houvesse ainda mais desgastes.Nos dias 11/11 a 14/11 nos ausentamos novamente para nos hospedarmos na Isla Tintipán.Como o passeio é realizado através de uma lancha,ñ seria possível levarmos nossas malas grandes,então deixamos no hotel.Com o ocorrido preferimos deixar todos os pertences dentro das malas e colocamos cadeado,assim teríamos mais segurança.Porém como não fizemos nenhuma queixa ao Hotel,a pessoal se sentiu na confiança de tentar roubar novamente.Ao chegarmos da Ilha,notei que o cadeado da minha mala ñ estava no lugar onde eu havia deixado,pois o havia colocado na ponta da fechadura e ao chegar estava no meio.Graças a Deus não tiveram interesse em roubar minhas roupas e sapatos.Gostaria de alertar as pessoas que pensam em se hospedar no Hotel Santa Cruz para que procurem outro lugar.Um hotel que você não pode deixar seus pertences em segurança não deveria receber hospedes.
Stayed 8 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint little place

Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus!
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Daniel

Liked: Cleanliness

One night

Not bad for one night, small room, bathroom so so.
Stayed 1 night in Jul 2018
Verified

8/10 Good

MAITE

Liked: Cleanliness, staff & service, property conditions & facilities

Bom custo x beneficio

O hotel fica dentro da cidade Amurallada, então perto de todas as atrações turísticas do centro histórico. Havia lido antes sobre o café da manhã e fui não esperando muita coisa, mas me surpreendi. Você escolhe entre as opções do cardápio (você só pode escolher uma opção de prato) com opções de bebidas quentes e geladas. Tinham omeletes, mas em todos os dias optei pelo misto quente (que vem no prato 2 por pessoa) e suco. No primeiro dia ainda me ofereceram mamão picado pra finalizar. O que deixa um pouco a desejar é a localização do café da manhã que fica tipo na “laje” do hotel, com pouca sombra. Voce toma o café da manhã com sol e muito calor. Quando chove eu não sei como eles fazem. O chuveiro não esquentou, apesar de fazer muito calor na cidade, o quarto fica com o ar condicionado ligado 24h, então acho que o chuveiro poderia esquentar mais. A cama não tem o conforto que normalmente temos em casa, mas para os poucos dias que fiquei (3) estava ótima. Quando reservei as diárias havia entendido que tinha transfer gratuito para o aeroporto, mas na impressão da reserva li as letras pequenas e vi que havim taxas para obter esse benefício. No hotel eles não me ofereceram transfer, e eu também não pedi, pois na porta do hotel passam vários táxis a todo o momento. Quando encerra a sua diária e você precisa fazer tempo para ir para o Porto ou aeroporto, por exemplo, é possível deixar as malas na recepção enquanto você almoça ou da mais um passeio pelas ruas do centro histórico.
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms.
Stayed 3 nights in May 2018
Verified

2/10 Terrible

Sam

Disliked: Cleanliness, property conditions & facilities, room comfort

Expedia false advertising, request hotel cost back

Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups
Stayed 7 nights in Apr 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort

To busy

Too busy . Lots of car traffic noisy the staff at the hotel was very nice and accommodating if you like busy and a lot of noise this is the hotel for you.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No windows. A bit boxy. No hot water. No bad overall. Great location. Nsnsndndndkkdksksjsnsndbxbsbajqkkabsnsnsndndnsnnsnsnd
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

judith

Liked: Cleanliness, staff & service

Great location in walled city of Cartegena

Our room the first two nights was dreadful, extremely small and we had no hot water. However when we requested a bigger room this was quite nic and the water very hot! So make sure you ask to change rooms!
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

CLAUDIA PATRICIA

Esta ubicado en un buen lugar. A las habitaciones grandes le hace falta un poco de mantenimiento. El desayuno no es muy bueno falta variar un poco.
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Very centric. A 2 stars hotel. But deserves a 3.5

Very small room. Nice breakfast. Walking distance from a beach
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service

Ótimo custo/benefício.

O hotel e simples, mas limpo. O café da manhã tb simples, sendo ovos mexidos com torradas ou cereais e uma bebida quente (café, café com leite ou chocolate). O melhor do hotel e sua localização. Próximo de tudo. O pessoal tb é bastante atencioso.
Stayed 7 nights in Nov 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

En general buena estadia

Buena estadía. Cuenta con wi fi gratis y desayuno. Las camas y los baños un poco viejos, pero en buen estado. La ubicación del hotel es muy buena. Cerca a todo. Además todos fueron muy amables.
Stayed 1 night in Nov 2017