Overall, I would stay here again. There were a few things I was disappointed with on arrival however. Reception is only manned from 9am-4pm, and check in starts from 3pm which leaves only a 1hr window to check in properly. If like me you arrive after 4pm, you will not have reception to greet you and introduce you to the property. This is not a big deal as they do send detailed check in instructions with how to enter, codes, key etc, I was just surprised as everywhere else in Crete has had reception on duty. The next point is that there is no elevator (stairs only), which combined with no evening lights in the hallway seems like a potentially dangerous situation for a drunk client and at the very least an inconvenient one for anyone else.
Onto the property itself, it is in a convenient location, but my room was tiny (seemed much smaller than the photos) and did not have an outdoor area like the photos suggested. This could be my mistake, however. The place was well equipped and reasonably clean, however.. apart from a mould problem in the shower. Slight noise issues and no light blocking blinds, but I brought earplugs which helped somewhat.
Lastly, I would like to thank the receptionist who literally made my stay in Chania a very pleasant one. While I was not the most satisfied with my room, it was certainly adequate and she gave me all the best recommendations like beaches and restaurants that made my trip worthwhile. Thankyou!
