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The Doyle Hotel

3.5 star property
3.5-star hotel near Downtown Mall

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Photo gallery for The Doyle Hotel

2 bars/lounges, lobby lounge
Rooftop terrace
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
499 W Main Street, Charlottesville, VA, 22902
  • Place, Downtown Mall
    ‪5 min walk‬
  • Place, The Jefferson Theater
    ‪8 min walk‬
  • Place, University of Virginia Hospital
    ‪14 min walk‬
  • Airport, Charlottesville, VA (CHO-Charlottesville-Albemarle)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(34 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

Suite, 1 King Bed with Sofa bed, Balcony

Suite, 1 King Bed with Sofa bed, Balcony

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony

Premier Room, 1 King Bed, Balcony

Premier Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Annex Building

Suite, 1 King Bed with Sofa bed, Annex Building

Suite, 1 King Bed with Sofa bed, Annex Building

  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Balcony

Suite, 1 King Bed with Sofa bed, Accessible, Balcony

Suite, 1 King Bed with Sofa bed, Accessible, Balcony

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, Accessible

Premium bedding, down comforters, minibar, in-room safe

Standard Room, Accessible

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlottesville

Starr Hill stay.Within a 10-minute walk of this Starr Hill hotel, you'll find Downtown Mall and The Jefferson Theater. Also, Paramount Theater is within half a mile (1 km) and University of Virginia Hospital is within 2 miles (3 km).

What's nearby

  • Downtown Mall - 5 min walk - 0.4 km
  • Charlottesville Pavilion - 5 min walk - 0.4 km
  • The Jefferson Theater - 8 min walk - 0.7 km
  • Paramount Theater - 8 min walk - 0.7 km
  • University of Virginia Hospital - 14 min walk - 1.2 km

Getting around

  • Charlottesville Station - 5 min walk
  • Charlottesville-Albemarle Airport (CHO) - 25 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Wendy's - ‬7 min walk
  • ‪Guajiro’s - ‬4 min walk
  • ‪Mejicali - ‬6 min walk
  • ‪Vision BBQ - ‬5 min walk

About this property

The Doyle Hotel

3.5-star hotel near Downtown Mall
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site.

WiFi is free in public spaces. A fitness center, a terrace, and a picnic area are also featured at the business-friendly The Doyle Hotel.

This 3.5-star Charlottesville hotel is smoke free.

  • 80 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2019
  • Business facilities
  • Storage area for luggage
  • Terrace
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Coffee shop
The Doyle Hotel offers 80 accommodations with minibars and laptop-compatible safes. These individually decorated accommodations include sofa beds and desks. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on weekdays only and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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  • Pet friendly
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includes taxes & fees
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Property amenities

Family friendly

  • In-room sofa bed

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Art gallery
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (44 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 10 days before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Doyle Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 600 out of 1006 reviews
Rating 8 - Good. 172 out of 1006 reviews
Rating 6 - Okay. 105 out of 1006 reviews
Rating 4 - Poor. 69 out of 1006 reviews
Rating 2 - Terrible. 60 out of 1006 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Kellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

2/10 Terrible

Justin

Stayed 1 night in Dec 2025

2/10 Terrible

Dylan

Disliked: Amenities
Check-in was a joke. Three times the check-in didn’t work, and the operator at the phone line they offer wanted us to repeat the same procedure? Then the room code didn’t work, and again the operator gave us two more useless codes and then wanted us to wait in the hall for 10 minutes while they called for help. The one staff member went home early because he was tired. No one manned the lobby bar, the restaurant was terribly understaffed and the libby rest rooms were filthy with not toilet paper or hand towels. No one ever addressed our issues, knowing full well what was happening. WORST HOTEL EVER!
Stayed 2 nights in Dec 2025

2/10 Terrible

Tyler

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff was great but the check in process was a nightmare. They sent me to a room they wasn’t cleaned and it took 45 min to get it sorted. Luckily the staff was great but whatever manager or ownership group decided to force this new check-in process should be fired
Stayed 1 night in Dec 2025

10/10 Excellent

Timothy, Mooresville

Stayed 1 night in Dec 2025

8/10 Good

Etel And Steve

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The Doyle hotel’s downstairs is very beautiful and modern. Our room was very spacious although if we wanted our room cleaned, we had to pay for it!! also many parts of the day there was downstairs at all to help us. No one working to be found. There was one guy and he would just walk out the front door and be gone and then reappear hours later. No wonder they are selling the hotel again. Our bathroom floor was not clean and the wall behind the toilet had to be cleaned. It was dirty.
Stayed 2 nights in Dec 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Liked not having to have plastic card to open door.
Stayed 1 night in Dec 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Amenities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

6/10 Okay

ana

Liked: Cleanliness, property conditions & facilities
The location, the cleanliness of the room. But there is no stuff everything’s virtual. It’s very difficult. If you have any kind of problems, I found that extremely challenging the TV was not working. The toilet ran all night.
Stayed 1 night in Dec 2025

10/10 Excellent

Shelly, Roanoke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms with a fantastic location!
Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Debora

Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Things were standardly good.
Stayed 1 night in Dec 2025

4/10 Poor

Michael

The push to make things more digital has really not gone well here. I have stayed at this hotel multiple times and used to love the experience. This time was totally different, lacked personal touch and sadly will likely be the last time staying here.
Stayed 1 night in Dec 2025

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Doyle appears to be an example of what happens when tech bros decide they want to disrupt the hospitality industry. Here’s what I mean: There’s no front desk. No one is there to greet you or give you your keys. Check-in is via text message. Room keys are 4-digit door codes, also sent via text. The hotel sent me the wrong key code for my room, which, after a long drive through dense nighttime fog, was frustrating because my call for assistance wasn’t to the front desk but a call center somewhere off property, probably overseas. The correct key code was finally sent and we gained entry. Nothing sounded better than a hot shower, but the water was cold and there was no soap or conditioner. Normally, a call to the front desk or housekeeping would address these concerns, but as there’s no staff on property, we had to wait until the next day for refills. There’s also no daily housekeeping unless you want to pay extra. I didn’t think to check for that when booking. There’s no on property parking, but there is valet. Sometimes. We left our car with valet, and to retrieve it required doing so via text, which we did, but that night, the valet stand packed up and gone. Luckily, when we did find someone who worked at the hotel, he found our keys and told us where to find our car. This person was never seen again. Imagine we needed our car and he wasn’t there? He suggested we write a review sharing our experience. Hospitality via text doesn’t work. You still need the human touch.
Stayed 2 nights in Dec 2025

8/10 Good

Allyson

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was the first time staying at a hotel without a front desk, and not gonna lie I was a little nervous, however they texted the link to my phone to check in and out and the code for our room when it was ready. It was very confident and easy and I very much like the keyless entry! We had a few small issues with WiFi and hot water and they were quick to respond. The only reason they didn’t get 5 stars is because of the location and parking; the hotel is hard to spot because the building is thin and doesn't have a sign. There is also no parking. No street parking, no parking lot which would not be a problem if they had complimentary valet, but they don't. Valet was $25 a day which was an unexpected expense and honeslty very inconvenient as my handicap mother and infant daughter (3 months old) were traveling with me.
Stayed 1 night in Dec 2025

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel room and super helpful staff! The food at the cafe was delicious as well!
Stayed 1 night in Dec 2025

4/10 Poor

Catherine

Travelled with partner
Disliked: Amenities
Restaurant staff was nice, but general customer service for the hotel room was not helpful. I called to request a room change because our small window faces a brick wall, making the room feel very closed in. I never received a call after speaking with someone who said they would contact their management or text back, so we ended up stuck in the same room. There’s also what appears to be a frat Christmas party with over a hundred young college students happening in the lobby which has made it impossible to use the amenities on the main lobby. The room itself has several maintenance issues: the bathroom door doesn’t fully close, the toilet paper holder is coming off the wall, and there are random marks on the back of the door. The walls are very, very thin so you can hear any activity in the hall. On a positive note, the shower pressure was nice and the bed was comfortable. Overall, a very disappointing experience aside from the restaurant staff and the holiday decor in the restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities
Clean and modern room. Staff were very friendly. Great location.
Stayed 1 night in Dec 2025

6/10 Okay

Alexander

Better customer service
Stayed 5 nights in Aug 2025

4/10 Poor

Oliver

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet .
Stayed 5 nights in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to downtown mall. It was nice walking to that area. Staff was really friendly
Stayed 1 night in Nov 2025

2/10 Terrible

Douglas

Travelled with family
Disliked: Staff & service, amenities
tl;dr stay anywhere but here. Customer service and amenities are non-existent despite the premium price. We wanted to like this hotel. From the start I was not happy with the 100% virtual communication and providing my ID and photo via software. The parking was two blocks away and the code entry info was confusing. To make matters worse, my young son got sick during the first night of our two night stay and could not make it to the bathroom before he vomited in the floor. We cleaned up as best we could, advised the management the next morning, and requested a room cleaning for anytime that day. The person I was in contact with via text told us that we could only request a room cleaning a day in advance and for a $60 charge. Yes, I understand this was in the "fine print" but this is an unexpected and unfortunate circumstance that any reputable business should help you through. As of the next afternoon, we have gotten no help from the management except some extra towels. Not a vaccum, carpet cleaning spray, nothing. We are left with no option except to prop our door open to help dissipate the smell while we try to comfort our sick child. Its incredible that you get no level of customer care in an unfortunate situation for the premium cost of this room. If you're reading this review I would highly recommend sticking with Hilton or Marriott options. They may not be boutique options, but they will offer help and customer care commensurate with the price.
Stayed 2 nights in Nov 2025