"I have stayed in many motels, hotels, and B&B. Never have I had any of them hold money for “incenditals”. It took about 3 days for my money to be rel ... " More
In Cleveland
You'll be within half a mile (1 km) of Tennova Healthcare and 2 miles (3 km) of Cleveland State Community College with a stay here. Create & Celebrate Studio and Tennova Healthcare - Cleveland are also within 2 miles (3 km).
Free perks
This motel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and express check-out are also provided.
1 Mar. 2022 by Manager
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
19 Mar. 2024 by Manager
Hello Diane,We apologize for any inconvenience caused by the hold on your funds. We recommend guests to check the hotel's policies regarding incidentals beforehand to avoid any surprises. Your feedback is valuable, and we will pass it along to our team for further review and improvement for future stays.
1 Feb. 2024 by Manager
Hello CLIFFORD,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide excellent service and are thrilled that we succeeded in meeting your expectations. Should you have any additional comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.
13 Dec. 2023 by Manager
Hello MICHAEL,Thank you for sharing your feedback regarding your recent stay. We appreciate your patience as we make improvements to our property. We apologize for any inconvenience you experienced with the hot water in the shower, loose toilet seat, and the door lock. We value your comments and will address these concerns accordingly.
9 Nov. 2023 by Manager
Hello Mitchell,Thank you for sharing your feedback regarding your recent stay. We appreciate you highlighting the positive aspects of our remodeled hotel. We apologize if you experienced any noise disturbances from neighboring rooms. Our team will look into this matter further to ensure a comfortable environment for all our guests.
29 Nov. 2023 by Manager
Hello Mitchell,We're glad to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions, please do not hesitate to reach out to us directly. We value your input and aim to continuously improve our services.
1 Nov. 2023 by Manager
Hello Luciana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve. We take all guest concerns seriously, and our team is actively addressing the issues raised. We have scheduled immediate pest control treatments to ensure the comfort of our guests. Additionally, our maintenance team will thoroughly inspect and seal any areas that may attract pests. We strive to provide a pleasant experience for all our guests, and we apologize for falling short of your expectations on this occasion. Your comments will help us improve, and we hope you will consider giving us another chance to provide you with a positive experience in the future. Thank you for bringing these matters to our attention. Sincerely, Guest Relations.
26 Sep. 2023 by Manager
Hello Jo,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
21 Sep. 2023 by Manager
Hello Sheryl ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
6 Oct. 2023 by Manager
Hello Thomas L, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Douglas Inn And Suites. Free self parking is available. This Mediterranean Cleveland motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking (surcharge)
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.