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Holiday Inn Express Cheltenham by IHG

3.0 star property
3-star hotel near Cheltenham Town Hall

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Photo gallery for Holiday Inn Express Cheltenham by IHG

Bar (on property)
Terrace/patio
In-room safe, desk, blackout drapes, soundproofing
Exterior
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Dunalley Street, Cheltenham, England, GL50 4AP
  • Place, Cheltenham Town Hall
    ‪12 min walk‬
  • Place, Cheltenham Racecourse
    ‪3 min drive‬
  • Place, University of Gloucestershire
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible (Free Hot Breakfast)

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Accessible (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds, Accessible (Free Hot Breakfast)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room (Free Hot Breakfast)

8.0 out of 10
Very good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Free Hot Breakfast)

Standard Room, 1 Double Bed (Free Hot Breakfast)

Standard Room, 1 Double Bed (Free Hot Breakfast)

7.8 out of 10
Good
(40 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds (Free Hot Breakfast)

8.0 out of 10
Very good
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Cheltenham

Heart of Cheltenham.Within 2 miles (3 km) of this Cheltenham hotel, you'll find Cheltenham Town Hall and Cheltenham Racecourse. Cheltenham General Hospital and University of Gloucestershire are also within 2 miles (3 km).

What's nearby

  • The Promenade - 9 min walk - 0.8 km
  • Cheltenham Town Hall - 12 min walk - 1.1 km
  • Cheltenham General Hospital - 3 min drive - 2.1 km
  • Cheltenham Racecourse - 3 min drive - 1.7 km
  • University of Gloucestershire - 3 min drive - 2.0 km

Getting around

  • Cheltenham Spa Station - 10 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Cosy Club - ‬5 min walk
  • ‪BrewDog Cheltenham - ‬3 min walk
  • ‪The Frog & Fiddle - ‬6 min walk
  • ‪Nando's - ‬4 min walk
  • ‪Five Guys Cheltenham - ‬4 min walk

About this property

Holiday Inn Express Cheltenham by IHG

3-star hotel near Cheltenham Town Hall
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Cheltenham by IHG. You'll have access to the indoor pool at a partner property.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn Express Cheltenham by IHG offers 138 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Premium cable television is provided. Bathrooms include showers and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Access to nearby indoor pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 12.95 per day); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Height-adjustable showerhead
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 26-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GBP 90.00
  • Nearby parking fee: GBP 12.95 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Holiday Inn Express
Holiday Inn Express Cheltenham
Holiday Inn Express Hotel Cheltenham
Cheltenham Holiday Inn
Holiday Inn Cheltenham
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Express Cheltenham Hotel
Holiday Inn Cheltenham
Cheltenham Holiday Inn
Express Cheltenham By Ihg
Holiday Inn Express Cheltenham
Holiday Inn Express Cheltenham by IHG Hotel
Holiday Inn Express Cheltenham an IHG Hotel
Holiday Inn Express Cheltenham by IHG Cheltenham
Holiday Inn Express Cheltenham by IHG Hotel Cheltenham

Holiday Inn Express Cheltenham by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 1002 reviews
Rating 8 - Good. 366 out of 1002 reviews
Rating 6 - Okay. 125 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible experience. It was not two full beds. It was a bed and a sofa couch that was terrible. The pool was not on the property and the hours for kid swim were limited. We got back late, found dried blood and crumbs in the sofa bed. No one picked up downstairs. I told Expedia and the hotel denied it- but I took photos.
Stayed 1 night in Jul 2025

6/10 Okay

Leo

OK, but not as described!

Very good breakfast, and overall not bad but once again having specifically booked a twin room I was only offered a double; why can't you ever get this right? (My wife has a machine to help her breathing at night and a double is very difficult for us BOTH to sleep). The car parking is extra cost and NOT on site but just down the road, a lot to ask for people lugging suitcases etc. Also, we couldn't use the restaurant as there was a "function" on that night, and we were given no advanced notice of that. Lastly, there are two lifts but with one out of order all the time we were there it meant a long wait or the stairs; not impressive.
Stayed 2 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort

Good Hotel Shame About The Carpark

A decent enough hotel in central Cheltenham. Beware car parking charges in adjacent NCP as this adds about £10 per night to your stay. If staying for more than one night and you need to use your car during your stay then DO NOT pay for parking in advance via the NCP website as the ticket only allows one entry and one exit from the car park.
Stayed 3 nights in Jul 2025

8/10 Good

Caroline, ASHFORD

Stayed 1 night in Jul 2025

10/10 Excellent

Monina

Travelled with family, Travelled with group
The hotel is clean and staff is very accomodating
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.
Stayed 2 nights in Jun 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy budget hotel with nice staff

Basic hotel that was very comfortable for one night and had very lovely staff. My only complaint is that the room had a strange popping noise perhaps coming from the room next door or above. It was like the headboard MDF board was settling. Luckily I brought ear plugs and could eventually fall asleep.
Stayed 1 night in Jun 2025

8/10 Good

Stanley

Stayed 1 night in Jun 2025

10/10 Excellent

margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Philip, Twickenham

Liked: Staff & service, amenities, property conditions & facilities
Friendly and professional welcome and generally a good experience But, I found blood stains on the carpet which had clearly been there for some time but no effort had been made to remove them. It was too late to complain but very unpleasant and i belive the carpet shoukd have been replaced and the room put out of use. Never seen that before
Stayed 1 night in Jun 2025

8/10 Good

colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking arrangements
Stayed 3 nights in Jun 2025

10/10 Excellent

Mrs E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful apart from giving us the wrong room number.
Stayed 1 night in May 2025

4/10 Poor

Georgina

Stayed 1 night in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melita

Liked: Cleanliness, property conditions & facilities
Good location and nice room and breakfast
Stayed 1 night in May 2025

4/10 Poor

Mike

Liked: Cleanliness, staff & service
Arrived for a two night stay at this central hotel in Cheltenham, location perfect. Pleasant staff at check-in, things then started to go wrong when we were given keys to room 1, same floor as reception and otherside of the entrance . We had an inside door next to the room, and basically a taxi waiting & smoking area outside our window . The first night we came back approx 12pm and there were people sat on our wimdow ledge chatting into the early hours . We advised the hotel after the first night but as they were full could not move us. On checking out we asked for a refund and after paying £280 for 2 nights we are receiving 1/4 back . My advice is turn down any rooms located 1-6 unless you are disabled and deaf ….
Front of the hotel with lady stood outside our room
Side view of entrance
View from inside
Stayed 2 nights in May 2025

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!
Stayed 2 nights in May 2025

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame about no parking! Lovely breakfast and very relaxed and clean hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt the bed was slightly to small .And no hot chocolate
Stayed 1 night in May 2025

10/10 Excellent

miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff .good breakfast
Stayed 3 nights in May 2025

6/10 Okay

Stephannie

Travelled with family
Disliked: Room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Mandy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ground floor room next to smoking area - very noisy. Air conditioning in room didn’t seem to work. Water pressure in shower was awful - barely a trickle!
Stayed 1 night in May 2025