2/10 Terrible
birgit
Travelled with partner
Jan 16, 2026
Immediately on arrival I noticed that the entrance areas were not very clean. (We entered via the lift from the car park). This included stains on the lift doors and buttons, as well as hairs on carpet in the lift. The general condition of the suite I had booked was very dissapointing and rather shabby. There were loose skirting boards in the bathroom, the curtains were ripped at the bottom, the furniture/floorboards were marked and damaged, damaged bedding, stains on bathroom walls/tops and yellow stained bathmatts. The stay became even worse when we went for breakfast the next morning and found out that we could only have a continental breakfast and that we would have to pay for a full English Breakfast. This meant that we had to walk into town for the two mornings we were staying at the hotel. The trip was supposed to be a pleasant celebration of our anniversary, but it turned into a truly miserable experience. The suite we had booked was £250 a night and unfortunately what we found was neglect and the lack of attention to detail, which can make a stay special. Some money was refunded after we complained but no amount of money will repay the disappointment me and my partner felt throughout the stay.
birgit
Stayed 2 nights in Jan 2026






















