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Base Serviced Apartments - City Road

3.0 star property
3-star adults-only hotel near Chester Zoo

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Photo gallery for Base Serviced Apartments - City Road

Enjoy meals in this dining area with a round table for four and comfortable seating.
Enjoy a romantic dinner for two at this elegant dining area with a view.
Bathroom features a white tiled shower area, sink, and shelf for toiletries.
BASE building features a stone and brick facade with a black metal balcony railing.
Relax in comfort with a large bed, two nightstands, and a radiator for a cozy atmosphere.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi

Explore the area

View in a map
19-21 City Road, Chester, England, CH1 3AE
  • Chester Cathedral
    ‪9 min walk‬
  • Chester City Walls
    ‪11 min walk‬
  • Chester Racecourse
    ‪18 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪34 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Relax in a cozy retreat with a large bed, bedside table, and a radiator for warmth.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Ensuite (Small)

Relax in comfort with a large bed, two nightstands, and a radiator for a cozy atmosphere.

Standard Double Room, Ensuite (Small)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Enjoy a romantic dinner for two at this elegant dining area with a view.

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

About the area

Chester

City center stay.Within a 10-minute walk of the hotel, you'll find Grosvenor Park and Eastgate Clock. The Rows of Chester and St John the Baptist Church are also within half a mile (1 km).

What's nearby

  • Chester Cathedral - 9 min walk - 0.8 km
  • Chester City Walls - 11 min walk - 0.9 km
  • University of Chester - 15 min walk - 1.3 km
  • Chester Racecourse - 18 min walk - 1.5 km
  • Chester Zoo - 6 min drive - 4.1 km

Getting around

  • Chester Station - 5 min walk
  • John Lennon Airport (LPL) - 40 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪The Square Bottle (Wetherspoon) - ‬4 min walk
  • ‪Brewhouse & Kitchen - ‬5 min walk
  • ‪The Old Harkers Arms - ‬1 min walk
  • ‪The Old Queens Head - ‬4 min walk

About this property

Base Serviced Apartments - City Road

3-star adults-only hotel near Chester Zoo
As a guest of Base Serviced Apartments - City Road, you'll find express check-in and express check-out. WiFi is free in public spaces.

This 3-star Chester hotel is smoke free.

  • 1 building
  • 7 guestrooms or units
  • 2 levels
  • Express check-in
  • Express check-out
  • No smoking on site
Base Serviced Apartments - City Road offers 7 accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This Chester hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Languages

English, Portuguese, Spanish

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  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • No elevator

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 25 are not allowed at this adults-only property. All guests 25 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 250 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 10
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. 

Deposits vary depending on the size of the group and time of the week the booking is made for.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 25 years old aren't allowed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Base Serviced Apartments City Road
Base Serviced Apartments City Road Chester
Base Serviced City Road
Base Serviced City Road Chester
Hotel Chester City Road
Chester City Road
Base Serviced Apartments - City Road Hotel
Base Serviced Apartments - City Road Chester
Base Serviced Apartments - City Road Hotel Chester

Base Serviced Apartments - City Road Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 246 reviews
Rating 8 - Good. 85 out of 246 reviews
Rating 6 - Okay. 32 out of 246 reviews
Rating 4 - Poor. 17 out of 246 reviews
Rating 2 - Terrible. 21 out of 246 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

James

Stayed 1 night in May 2025

8/10 Good

Dene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Karl

Stayed 1 night in Apr 2025

10/10 Excellent

Kea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing value for money

Really lovely stay and great value for money if you are on a budget. The small double room is definitely small lol but it’s cosy and is perfect for 1/2 nights away. The noise from the pub really isn’t bad so don’t be put off and it’s actually a really nice pub with lots of interesting beers. Great location too.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service

Cheap accommodation close city centre

That was a good price for an accommodation so close main street in Chester. I've got an instruction how to enter , password to WiFi and all important information. It was clear how to check in and check out. Room was tiny but I knew it before I booked and that was just for sleep anyway. Apartment was very short walking distance to city centre and main street as well very close nice and big park. Like I mentioned, the price was appropriate to this what we've got. I've got just two suggestions. I'm short (155cm height), if not my partner, I will not manage to reach the switches to ventilators which are located over the toilet's door , just under celling. Why they are in that place? In toilet is no place at all to put toothpaste, cream, face wash or anything like that. Why not put a small shelf over there? It will cost just few pounds and will be so beneficial. That's all what I will say. I was happy with my choice. I couldn't get anything better in that price.
Stayed 1 night in Feb 2025

2/10 Terrible

Thomas

Travelled with partner
Disliked: Staff & service, amenities
Misrepresented and mis-sold. No mention of the extremely noisy pub downstairs before taking our money. Iron didn't work despite having contacted the property to confirm they had one before arriving. Bedroom was boiling hot in February. The fan listed in the amenities also didn't work. The property failed to co-operate in terms of a refund, despite us having to leave before staying a second night. Awful. Don't book any properties from this company, they deserve no custom.
Stayed 2 nights in Feb 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just a few minutes walk from Chester station and about 10 minutes from the city centre. We stayed in a small double en-suite room which was functional and had some nice extras such as tea and coffee, shampoo and shower gel and an ironing board with iron. I did need to contact the property to provide ID - they’d sent instructions via Expedia but there was no way for me to send a photo of my ID to them. However once I contacted them, this was resolved quickly and easily. The room was good value, quiet and comfortable, and was just what we needed for an overnight stay in Chester.
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maggie moo

Every nice place a little small but we booked that room because off the cheap price , 24 hr parking around the corner, £12 , perfect
Stayed 1 night in Feb 2025

6/10 Okay

Ella

Disliked: Cleanliness

Overall review - okay

My room was small but perfect for one and the shower and sink worked well. However, if you’re wanting a good nights sleep you won’t get it here if you’re staying on the first floor due to noise and music from the pub next door. The mugs and sink were also dirty. I had safety concerns about the window too which, when opened leads to a drop off the roof and very unsafe. I am unlikely to stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service

Convenient if a little small

Very convenient location. Close to station and right in the canal, with a short walk to centre of Chester. Place was not amazing for a quiet stay, but you know this when booking. My room was super small, double bed but no room for a case - fine for solo traveller or lightly packed couple. Would not be comfortable for an extended stay.
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Small. Corridors stinking of weed
Stayed 1 night in Jan 2025

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little room

We stayed for two nights in a small double room which had everything we needed including kettle and free tea/coffee. The shower was big and powerful and the room comfortable, perfect for a couple of nights.
Stayed 2 nights in Oct 2024

6/10 Okay

Charleston, San Francisco

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Can’t complain at the price, not bad for a one night stay
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Stayed 2 nights in Aug 2024

10/10 Excellent

Laney

Good
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location, clean and easy check in-out.
Stayed 1 night in Apr 2024

6/10 Okay

Joanne

Stayed 2 nights in Dec 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Joanne

Stayed 1 night in Nov 2023

2/10 Terrible

Gavin

Stayed 1 night in Nov 2023

2/10 Terrible

Miss

Stayed 2 nights in Nov 2023

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Staff & service, amenities
Overall I was disappointed with Base Serviced Apartments. Location was great but after that I would rate everything else, apart from cleanliness, as below average and expectations. Access was tricky; there is no proper handle, on the outer door, and the drop box system was trickier than others I have encountered. The heating did not work. The room, itself, was tiny with old fashioned windows so allowing noise 8n and heat out. All in all I would not recommend. The stairs were very steep.
Stayed 1 night in Nov 2023