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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property
4-star eco-certified hotel near Chester Cathedral

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Sports facility
Exterior
Daily English breakfast (GBP 19.95 per person)
Couples treatment rooms, Turkish bath, body treatments, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Air conditioning
  • Bar
  • Gym

Explore the area

View in a map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • Chester Zoo
    ‪4 min drive‬
  • Chester Cathedral
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪31 min drive‬

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 King Bed (Deluxe)

8.0 out of 10
Very good
(1 review)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed (Family)

7.0 out of 10
Good
(2 reviews)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(54 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

About the area

Chester

Chester retreat .Within 3 miles (5 km) of this Chester hotel, you'll find Chester Cathedral and Chester Zoo. Grosvenor Museum and Chester Racecourse are also within 3 miles (5 km).

What's nearby

  • Chester Zoo - 4 min drive - 3.4 km
  • University of Chester - 4 min drive - 3.3 km
  • Chester City Walls - 5 min drive - 3.6 km
  • Chester Cathedral - 5 min drive - 3.6 km
  • Chester Racecourse - 6 min drive - 4.3 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 26 min drive

Restaurants

  • Town Crier
  • ‪Hoole Fish Bar - ‬3 min drive
  • ‪Toby Carvery Hoole Village - ‬10 min walk
  • ‪The Piper - ‬7 min walk
  • ‪Ginger Monkey - ‬3 min drive

About this property

DoubleTree by Hilton Hotel and Spa Chester

4-star eco-certified hotel near Chester Cathedral
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2777 square feet (258 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified DoubleTree by Hilton Hotel and Spa Chester. Self parking is free.

This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2777 sq ft of conference space
  • 258 sq m of conference space
  • Built in 1975
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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4.4 out of 5, Excellent, 1,953 reviews
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CA $126 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Elevator (34 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 19.95 per person
  • Spa fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve sofa beds. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards, and cash. This property uses wind and solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews
Rating 8 - Good. 245 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Stayed 2 nights in May 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

10/10 Excellent

Robbie, Duluth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 4 day stay. The staff were all tremendous and super helpful. I would totally recommend this place.
Stayed 3 nights in May 2025

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room. Bath and shower too. We ate in the restaurant and food was good. Plenty of available and safe, free parking.
Stayed 1 night in May 2025

10/10 Excellent

Abass

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!!

The hotel staff were so helpful before and during our stay, the rooms were very spacious and clean. Checkout/checking in was so simple and easy. Spa was definitely worth it and great price for what was available. Only a 10 minute drive from city centre and ubers into the centre were super cheap so great location. Made it a very special trip with add ons for our room upon arrival also :))
Stayed 2 nights in May 2025

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be better.

As hotels go it was ok, but something is missing,breakfast a little bit up in the air,poor set out.
Stayed 3 nights in May 2025

10/10 Excellent

Phil

Stayed 2 nights in Apr 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room temperature to hot…plug socket hanging off and room very worn
Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Absolute waste of energy

Decent Hotel, staff very welcoming. Rooms a little tatty around the edges if you look, but perfectly fine - apart from one major failing. The mirrors in the bathroom are heated (to de-mist) but they are constantly on, at a very high level, with seemingly no way of turning them off. This leads to the bathroom becoming a sauna, an uncomfortably hot sauna, at all times. In turn the room is very warm, the window does nothing for air flow and so you have to use the very noisy air con. The energy being wasted here is unfathomable, and cannot help room prices (on the high side already). Additionally, the hot water is unbelievably hot, to the point that if you had small children you'd very easily run the risk of scalding or worse. Why does it need to be SO hot?
Stayed 1 night in May 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the hotel was beautiful. The car parking facilities excellent. Our hotel room was amazing - I think it was newly refurbished as it smelled like new carpet when we walked in. We were in room 2 and it was so convenient. We didn’t use the bar or restaurant but it did look lovely. We did use the spa for a treatment (massage) which was so relaxing. The spa area was nice but needed a bit of a refurb in areas - just looked a bit grubby and the lift wasn’t working. Luckily we didn’t need to use it but there would have been no way for those who did to use the spa area. Only real negative was being so close to the reception area there was quite a bit of noise late at night which is unacceptable - this should have been curbed by staff straightaway. I’d definitely stay again should I need accommodation in the area.
Stayed 1 night in May 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Ayman

Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not family friendly

Room was very spacious and clean. This is the only good thing about the stay. Paid £300 non refundable for one night stay for a family room. Booked the hotel as i thought we could use the pool the next morning only to find out that under 16 cannot use the pool and if adults wanted to use the pool, they would have to pay an additional £20 each on top of the £300!! Very misleading selling family rooms and advertising spa but families are unable to use the facilities!! Usually pools would have a certain ‘family time swim’ but not this one. Apparantly i was told via email but this would have been too late anyway as it was non refundable! NEED to advertise as ‘adult only pool’ on the website so that you dont have to click into ‘spa policies’ to find this information!! Promised welcome cookies for kids on arrival which never arrived! Glass of apple juice (from a £0.40p box carton) was £4.60!!! Breakfast kept running out of food and slow being replaced so had to keep watching and getting up from your table when food was replenished. Not at all relaxing. Would not recommend for families at all. Over priced and over rated! Will definitely not be staying again!
Stayed 1 night in May 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was supper helpful and polite very lovely spa treatments too left feeling refreshed definitely one of the best Hilton’s I’ve stayed at
Stayed 1 night in May 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2025

10/10 Excellent

Hannah

Stayed 1 night in May 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant location.

A good large hotel in pleasant quiet surroundings situated on the edge of Chester centre which can be reached by taxi. (Reception advised against taking a bus as was an unreliable service!? )The room was basic but adequate for our 3 night stay. Room service did not replenish the tea tray nor were there any biscuits left throughout our stay. Reception staff were friendly but couldn’t supply us with a tourist map of Chester. The restaurant was really good over looking the gardens and served a good choice for breakfast. Unfortunately the spa and pool cost £20 a day to access. We visited on a bank holiday leaving on the Tuesday morning which was just as well as at 8.30 we were woken to the sound of drilling and hammering as building work resumed. Overall a bit pricy for what we got.
Stayed 3 nights in May 2025

10/10 Excellent

Peter

Stayed 1 night in Apr 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in glorious grounds. It was pleasant to stroll around the gardens. We stayed 2 nights as we were attending a wedding in the area. Unfortunately there were renovations happening so a bit chaotic and noisy during the day. Also bad for us as the wedding was Friday lunchtime and we were informed by the hotel the electricity would be off for an hour from 12 to 1pm. The water was also off which was a bit of a nuisance. Normally we would have been out and about anyway so wouldn’t have noticed. Just bad timing really. Bins were emptied but milk not replaced so unable to wake up to morning coffee. A pleasant hotel, close to Chester on a main bus route.
Stayed 2 nights in May 2025

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025