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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester Zoo

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Classic hotel entrance with a prominent corner position and multiple stories.
Relax in a traditional space with a plush seating area and elegant dining table.
Enjoy a drink at the bar, which offers a selection of beverages and comfortable seating.
Relax in a serene space with a central seating area, lush greenery, and a large window offering a view of the exterior.
Relax in a serene outdoor seating area surrounded by decorative elements and umbrellas.

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Chester Cathedral
    ‪13 min walk‬
  • Chester City Walls
    ‪13 min walk‬
  • Chester Racecourse
    ‪3 min drive‬
  • Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(52 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

About the area

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and St John the Baptist Church. Roman Amphitheatre and The Rows of Chester are also within 2 miles (3 km).

What's nearby

  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 15 min walk - 1.3 km
  • Chester Racecourse - 3 min drive - 2.0 km
  • Chester Zoo - 6 min drive - 3.8 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Zoo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English, Hindi, Polish

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1024 reviews
Rating 8 - Good. 277 out of 1024 reviews
Rating 6 - Okay. 119 out of 1024 reviews
Rating 4 - Poor. 50 out of 1024 reviews
Rating 2 - Terrible. 29 out of 1024 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities

Expensive for dogs

Check in at 4pm was chaos - almost queuing out of the door, however the staff were very helpful when we eventually got to them. Our parents had a lovely room, however our ‘dog friendly’ room was very small & basic which was disappointing as there ia an additional charge of £50 per night for dogs! The cooked breakfast was very good & the location is good being directly opposite the train station.
Stayed 1 night in Apr 2025

10/10 Excellent

Colette

Travelled with partner
Arrived prior to check in time , we knew room would’ve ready which wasn’t a problem. Able to leave luggage behind reception. Parking was payable when leaving your car, just scan the QR code at the machine. Able to sit in the bar and watch the comings and goings at Chester Rail station which is directly opposite the hotel. The bus stop for local buses & the hop on hop off bus tour of Chester is out of the hotel and to the left, literally a minute walk. Once checked in (our room was 1705) which is on 7th floor of the newer part of the hotel. My only gripe is there is only 1 lift and it was very slow. Great artefacts on display everywhere. Room was decorated very well, large bed and separate bath and shower. Some of the sealing at the bottom of shower could do with some attention, but apart from that there were no problems. Breakfast was very good, plenty of choice. We ate dinner in the restaurant on the Sunday night which had plenty of choice and was delicious. I would recommend booking dinner though. We were informed we would t need to book as wasn’t very busy, however when we went to eat we were turned away as we hadn’t booked. They did fit us in though eventually. Sunday night we had drinks in the bar. My tipple is a NZ Sauvignon Blanc but only able to purchase a bottle as they didn’t sell it by the glass, disappointingly they had none chilled. Would definitely recommend this hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

farrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Queen Hotel perfect

Chester is a lovely place to stay but staying at the queen hotel makes it just perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend to my friends.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Shabaz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good value and location, rooms were a bit tired however and facilities were often closed. Good, quiet outdoor area with cat.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in a great location

Lovely stay at The Queens Hotel. The hotel has been refurbished to a high standard. Hit a room upgrade on checkin. Lovely friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, handy hotel

Really busy check-in, but the staff dealt with it efficiently & pleasantly Comfy bed. Bath for a chill. Lovely staff. Just what I needed
Stayed 1 night in Apr 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean hotel. The suite room was gorgeous; the only downside was its location on the first floor. We could hear/feel vibrations from the lounge bar's music from 6:00 to 6:30 AM. We could hear it late at night, but that didn't bother us. Room service was good just took us a little time with the numbers but this was quickly seen to. Overall a lovely hotel.
Stayed 1 night in Apr 2025

4/10 Poor

Anam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, very clean and comfortable. Bar area well kept, breakfast offering really good as well. Well situated for walk into city (about 15mins). Parking to the side of the hotel really good
Stayed 1 night in Apr 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mind the gap

Only one slight problem with the door to room 221 at the Queen Hotel in Chester in that it does not fully shut automatically and one has to give it a pull to fully shut it when leaving the room
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Reception staff were particularly efficient and friendly
Stayed 2 nights in Apr 2025

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal for Business

Excellent Service. Ideal location next to train station. Todd to a very high standard.
Stayed 1 night in Apr 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Another great visit to this very convenient hotel The staff are great especially the barman Jason
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ray, Merthyr Tydfil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the room was not an executive room the air con control wouldn't respond due to wear,also the lights in the shower were faulty & the final straw was the safe didn't operate. On complaining the Manager move use to a suite which was exceptional but the only criticism of the suite was a 7 in the morning the downstairs speakers from the restaurant were clearly heard in the room I suppose the £5M upgrade forgot that small item of sound proofing. I certainly would have expected a refund having paid for that room but this is for people that would worry about a lie in otherwise the staff were excellent. Thank you to the person on duty for sorting it out.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tony

Stayed 2 nights in Mar 2025