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Country Inn & Suites by Radisson, Chicago O'Hare South, IL

3-star property
777 East Grand Avenue, Bensenville, IL 1-855-887-0424
3.4 out of 5
See all 26 travelocity Reviews

"All was ok. Expected bettrr " More

By a verified traveller on Sun 14 Apr 2024

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Hotel Description

3-star golf hotel near Edge Ice Arena

Near the airport

You'll be within 2 miles (3 km) of Edge Ice Arena and 6 miles (10 km) of Rosemont Theatre with a stay here. Also within 9 miles (15 km) are Fashion Outlets of Chicago and Donald E. Stephens Convention Center.

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $105* Per night/room 21 Apr. - 22 Apr.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Country Inn & Suites by Radisson, Chicago O'Hare South, IL ratings based on 26 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Everyone (6) Couples (3) Family (16)
4 out of 5
All was ok. Expected bettrr

Posted by on 14 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by General Manager

Dear Karina,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

5 out of 5

Posted by on 2 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by General Manager

Dear Justin,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

1 out of 5
gave issues with honoring arrival deadline that was issues. pressured and herrash us while traveling to get there about arrival time not being there by noon and payments options. Tried to fix errors from online - they said would fix upon arrival when called at booking but refused without a charges and fee that was more then what errors cost. Management staff not friendly or helpful.

Posted by on 22 Oct. 2023

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Comment from Hotel Management

22 Oct. 2023 by General Manager

Dear Judi,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

5 out of 5

Posted by on 8 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by General Manager

Dear Michael,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4 out of 5
The hotel staff was professional and friendly. If I had a request the staff responded very positive and helpful.

Posted by on 16 Jun. 2023

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Comment from Hotel Management

17 Jun. 2023 by General Manager

Dear Donald,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

1 out of 5
When we arrived at the hotel we were very rudely informed that the hotel check-in hours had changed from 2PM to 3PM. We said this was fine and waited for a clean room for 2 hours. When we were finally able to check in we were confronted to someone actively repairing a wall inside the room. After taking some time to unwind we then went to bed and used the bathroom and realized to our horror that the room had not been cleaned. there was what appeared to be sand and small pieces of Glass in one bed and the bathroom was filthy. We requested that the room be cleaned, and the staff tried to say that we had made the mess, but that as long as their was no "do not disturb" sign someone would clean the room. We left the hotel for the day and when we returned the ROOM WAS STILL FILTHY. The staff completely ignored us and the corporate office said that the hotel manager was the only one who could resolve the issue. I will never stay here again and I heavily warn any other visitors!!!!!

Posted by on 1 Mar. 2023

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Comment from Hotel Management

2 Mar. 2023 by General Manager

Dear Celestia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Thank you,Sincerely, General Manager

2 out of 5
Property was old, bugs. Sheets looked dirty.

Posted by on 14 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by General Manager

Dear Joann, Thank you for taking the time to tell us about your experience at Country Inn & Suites by Radisson, Chicago O’Hare South, IL. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Country Inn & Suites by Radisson, Chicago O’Hare South, IL, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

1 out of 5
Checking in was okay. Went to room. Room was not cleaned, beds not made. Went down and complained asked for another room. Given another room after debating with staff. They were going to charge more for that room. That room was not clean also.

Posted by on 1 May 2022

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Comment from Hotel Management

2 May 2022 by General Manager

Dear Carol, Thank you for taking the time to tell us about your experience at Country Inn & Suites by Radisson, Chicago O’Hare South, IL. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Country Inn & Suites by Radisson, Chicago O’Hare South, IL, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

5 out of 5
Great hotel! It was comfy and clean. The morning breakfast was very tasty.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

4 Apr. 2022 by General Manager

Thank You Kim for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Country Inn & Suites by Radisson, Chicago O’Hare South, IL. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on Expedia as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

3 out of 5
I liked the staff they were nice. Their were people were smoking pot and using profanity outside in front of the hotel. Gross. Their was a hair weave in the bathroom which shows me it wasn’t cleaned very well.

Posted by on 10 Nov. 2021

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Comment from Hotel Management

12 Nov. 2021 by Selina

Dear Lorna Thank you for taking the time to tell us about your experience at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about inconvenience caused and also about bathroom not being cleaned. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Country Inn & Suites by Radisson, Chicago O'Hare South, IL, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

About the Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Location 777 East Grand Avenue, Bensenville, IL 60106

Property Features

Country Inn & Suites by Radisson, Chicago O'Hare South, IL offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 603 square feet (56 square meters) and includes conference space. An airport shuttle (available on request) is available for a fee. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Country Inn & Suites by Radisson, Chicago O'Hare South, IL. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Bensenville hotel.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 603 sq ft of conference space
  • 56 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Bensenville Station (4.3 km / 2.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Chicago O'Hare South, IL offers 92 accommodations with safes and coffee/tea makers. Beds feature down comforters. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. This Bensenville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Country Inn & Suites by Radisson, Chicago O'Hare South, IL offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 28.50 per pet, per day, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).

  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10.00 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 28.50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson O'Hare South
  • Country Inn Carlson O'Hare South
  • Country Inn Carlson O'Hare South Bensenville
  • Country Carlson O'Hare South Bensenville
  • Country Inn Suites by Radisson Chicago O'Hare South IL
  • Country Inn & Suites by Radisson, Chicago O'Hare South, IL Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.