Home2 Suites By Hilton Cincinnati Midtown Oakley offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. Free self parking is available.
Several issues during our stay
Overrun by middle school children who were loud and rude and very little monitoring by the adults.
Breakfast was extremely poor especially due to the unsupervised children running amuck and items were not refilled
Housekeeping knocked on our door 3 times before 10am to see if we had checked out yet
Microwave did not work. Here the breaker was tripped which i ended up fixing myself
Close to alot of restaurants and shops. Alot to do around this area. This is a brand new hotel but found a couple items already broken or not attached correctly when built. Breakfast was just okay. Cold eggs and sasage and it was a little unorganized on how it was set up.
This was a really nice hotel especially for the price. The only flaw I would have is how many people were in the lobby. Iâm not sure if the hotel was hosting an after event party but there were a lot of people and noise. Didnât cause to much of a problem though.
Front desk staff was super helpful, especially Stephanie and Tracy. I showed up to see that my booking on Expedia was marked as ok but the hotel said it was cancelled. They helped to work through it with Expedia to make sure it was sorted out.
Great family-friendly hotel in an excellent location. Kids had a blast in the pool. The lobby was family friendly and the staff was very kind. Our room had a kitchenette with a fridge and freezer. Would stay there again.
The hotel was very clran and modern, we enjoyed the full kitchen. We reserved a king bedroom through Expedia but since we weren't rewards members we were "bumped" to a 2 queen bed room. So, although the hotel was nice we didn't get the bed we wanted!
Points faibles : Service et personnel, confort de la chambre
Still charged Disappointed Silver Hilton Member
Upon arriving at the hotel around midnight we were shocked to find police officers walking the premises. They stated casually âYes, you can go in, but there is no one to check you inâ. The entrance doors opened, but no staff were present at the ft desk or anywhere on the premises. Multiple families were left w/o assistance for ck-in. Those who were already checked in were unknowingly staying in an unsecured facility w/out any hotel staff present. Given the complete lack of on-site staff, the family waiting upon my entry contacted Hilton Customer Care. They were unable to provide a solution or contact number for a GM. Attempts to seek help from other H2S area hotels were futile as they stated they were not connected. I spk w/ Trisha from H2S in Eastgate who kindly stayed on the phone w/ me offering guidance on where I may find a # as I searched around the check-in desk & into the open office. Out of concern for the safety and well-being of a missing employee, guests, including my own family, I was compelled to call 911 at 1:05AM. I spk bk to the CPD.@ 1:30 AM, they stated they had already cked out the premises & there was nothing they cld do. Luckily, some of my family had ckd in early so I woke them to accomodate family w/no room. Next morning, GM Angela & Travis, apologized but had to self-advocate to get 2 of 3 rooms comp for nt in question when I felt that was a no brainer, GM declined comping my 1 rm out of 3 for current day stay. Serious legal implications and no care