2/10 Terrible
Madison
Travelled with family
5 Mar 2024
Disliked: Staff & service, room comfort
Hot room no pool other discrepancies
The air in the room did not work we stayed more than one night I called the front desk asked for more towels and let them know the body wash dispenser was not working along with asking about where I could have my husband take the trash out to which she responded the house keeper will come and do that for you so we left for a few hours came back no new towels the dispenser wasnt changed and the room still had trash in it I made sure the room was other wise extremely clean no mess anywhere no big deal I let the front desk know about the air not working at night we all woke up boiling we had the air set to 60 and the room was reading 78 she we dealt with that multiple nights it’s march and every other hotel we have stayed at the pools are open this one was not the whole reason we booked this one was because of the pool which we couldn’t even use because it was closed I then went down stairs to get some water bottles for the room and then they proceed to tell me sorry we don’t accept cash no big deal but still very annoying overall did not have a good time with the food the kitchen staff lady was phenomenal though
Madison
Stayed 2 nights in Mar 2024