Best Western Executive Inn & Suites offers its guests an indoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Best Western Executive Inn & Suites also features multilingual staff, laundry facilities, and a front-desk safe. Self parking is free.
Smoking is allowed in designated areas at this Madisonville hotel.
The manager and staff were friendly, personable, knowledgeable about the area, and very accommodating. The room was clean and big enough. The exterior was well kept and had nice landscaping. The room rates were appropriate.
The hot tub and the elevator were both out of order. The hot tub was out of order last time we stayed there, which was a year ago. They advertise as you will have access to these, knowing they are broken.
Front desk wasnât available to check me in for 50 minutes from 12:10 to 1:00. I was stuck waiting in the front lobby waiting for someone to show up to check me in after a long day of driving. Then he lied to my face and said it could only have been 10 minutes.
Elevator not working. (front desk personnel were apologetic). Computer was slow for check-in. (again front desk personnel were apologetic about this, too). Towels were old, thin and scratchy. Sink not behind bathroom door so necessary to disturb companion in the middle of the night (design issue). Toilet loud after flushing and took a long time to stop running
The stay was just ok. I was disappointed when else came back from dinner and could not get back in the hotel because the door wasnât working properly. Even the owner didnât know how to work it! And then the firecrackers and fireworks they lit in the parking lot. I was not impressed by that at all. I do realize it was NYE but found that very unprofessional and to have the lobby filled with their family and friends.
Staff was great. Out of the three weeks i was in Fort Worth I stayed at three different hotel chains. Best Western felt safe like the others but also had a more homey kind of feeling.