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Pullman Cologne

4.5 star property
Family-friendly 4.5-star hotel near Cologne Zoo

Choose dates to view prices

Photo gallery for Pullman Cologne

Exterior
Deluxe Room, 1 King Bed (Domblick)
Deluxe Suite, 1 King Bed
Bar (on property)
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Helenenstr. 14, Cologne, NW, 50667
  • Place, Neumarkt
    ‪6 min walk‬
  • Place, Old Market
    ‪12 min walk‬
  • Place, Cologne Cathedral
    ‪12 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.4 out of 10
Very good
(56 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick)

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 King Bed (FORD)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Twin Beds (FORD)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Cologne

City center retreat .Within a 15-minute walk of this Innenstadt hotel, you'll find Wallraf-Richartz Museum and Old Market. Romano-Germanic Museum and City Hall are also within 2 miles (3 km).

What's nearby

  • Friesenplatz - 4 min walk - 0.4 km
  • Neumarkt - 6 min walk - 0.5 km
  • Old Market - 12 min walk - 1.0 km
  • Cologne Cathedral - 12 min walk - 1.1 km
  • Musical Dome - 15 min walk - 1.3 km

Getting around

  • Friesenplatz U-Bahn - 6 min walk
  • Cologne West Station - 12 min walk
  • Cologne - Bonn Airport (CGN) - 19 min drive

Restaurants

  • ‪LAB12 - ‬1 min walk
  • ‪e.l.f. - ‬2 min walk
  • ‪Babylon Sauna - ‬1 min walk
  • ‪Café Extrablatt - ‬3 min walk
  • ‪Copenhagen Coffee Lab - ‬3 min walk

About this property

Pullman Cologne

Family-friendly 4.5-star hotel near Cologne Zoo
Pullman Cologne offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 16 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Pullman Cologne. Parking is available for a fee.

This 4.5-star Cologne hotel is smoke free.

  • 275 guestrooms or units
  • 12 levels
  • Built in 1971
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Spa Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Similar properties

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Lindner Hotel Cologne City Plaza, part of JdV by Hyatt
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,000 reviews
The price is CA $143
CA $161 total
includes taxes & fees
Apr 1 - Apr 2
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 1 2026 to January 28 2028 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Early check-in, clean room, free drinks in the mini bar, hotel in a very good location
Stayed 2 nights in Nov 2025

2/10 Terrible

Abdulrahman

Disliked: Cleanliness, amenities, property conditions & facilities
When I returned to my room in the evening, I discovered that GBP 1,150 and USD 200 were missing from the in-room safe. I complained to the reception and they tried to downplay it asking me to wait until the next day with technicians and room service are in. They also kept trying to shift the blame on me asking whether I left it open, or given the code to someone, or if I had a guest over. I then called the police who attended the scene and confirmed there were visible signs of forced entry on the room door. The reception staff were insisting the only was the safe can be open is with my code or a digital key that would reset the code which was there at the reception protected. I later notice on the safe there is a sticker hiding a physical override key. This key allows access to the safe without the guest’s code and without resetting it. When I mentioned the signs of forced entry to my room, both receptionist and hotel manager said, oh but it could've been from before, as if that was acceptable! My follow-up messages have gone unanswered. The lack of security measures on the guest floors (no CCTV), the confirmed forced entry, the safe’s undisclosed physical key access, and the hotel’s poor handling of the situation have left me deeply disappointed and feeling unsafe. This was organised crime. The thieves I believe from hotel staff, had knowledge that I have cash in the safe, clearly through having access to the physical key.
Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos

Stayed 1 night in Nov 2025

6/10 Okay

Anthony Scott

Stayed 2 nights in Nov 2025

10/10 Excellent

Farhang, London

Stayed 1 night in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone we came in contact with there was super courteous, kind, and helpful. Food was delicious at the restaurant and cleaning crew was nice and neat!
Stayed 7 nights in Nov 2025

8/10 Good

Volkan

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable room. However, my room's window faced to general ventilation of hotel and too much noise came from
Stayed 4 nights in Nov 2025

8/10 Good

Helmend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not eat breakfast.
Stayed 2 nights in Oct 2025

4/10 Poor

Pauline

Stayed 3 nights in Oct 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Das Hotel liegt sehr schön zentral. Allerdings merkt man den Zimmern schon einen gewissen Renovierungsstau an. Silikonfugen im Bad war zum Teil verschimmelt, Holz abgestoßen oder Oberflächen mit Wasserrändern versehen. Schön war hingegen, das 2 verschiedene Kopfkissenhärten angeboten wurden und das die Minibar inklusive war. Das Frühstück war sehr gut und ließ eigentlich keine Wünsche offen. Was ich sehr schade finde ist, das die Bar Lab 12 nur an 3 tagen in der Woche geöffnet hat. Da ich gelegentlich in Köln bin, gehört das Pullmann immer zu meiner Auswahl von 3 Hotels, die ich bevorzuge.
Stayed 1 night in Oct 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities
Good location With parking on site is convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut
Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Nazila

Liked: Cleanliness
Disliked: Staff & service
The staff (some of ladies in front desk) need to learn more helpful and friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Oct 2025

8/10 Good

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good. Hotel was clean, room was great with descent size. Breakfast selection is limited however. Could use some improvements in that area.
Stayed 2 nights in Oct 2025

6/10 Okay

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Problem with the shower: It was difficult to regulate the water, and it was difficult to shower.
Stayed 4 nights in Sep 2025

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for us on a workacation!
Stayed 6 nights in Sep 2025

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Most aspects were very good - except some of the staff who were unpleasant about a problem - and I overheard a couple of other interactions that were similar. They really do not seem to like people booking through expedia.
Stayed 4 nights in Jul 2025

8/10 Good

William Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Sep 2025

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Elin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

S H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff are very helpful. When we return to visit, we are happy to stay there again
Stayed 3 nights in Sep 2025

8/10 Good

Ana Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay
Stayed 3 nights in Sep 2025