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Pullman Cologne

4.5 star property
Family-friendly 4.5-star hotel near Cologne Zoo

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Photo gallery for Pullman Cologne

Experience the sleek, modern design of the Pullman Hotel, featuring a prominent entrance and covered area.
Relax in a spacious room with a large bed, nightstand, and glass shower enclosure.
Enjoy a casual yet upscale dining experience at our bar with a long counter and comfortable seating areas.
Guests can relax in the stylish lobby, featuring a reception desk, comfortable seating areas, and a bookshelf with decorative items.
Relax in a serene space with large windows, lounge chairs, and a potted plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Helenenstr. 14, Cologne, NW, 50667
  • Cologne Cathedral
    ‪12 min walk‬
  • Old Market
    ‪13 min walk‬
  • City Hall
    ‪13 min walk‬
  • Cologne (CGN-Cologne - Bonn)
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Enjoy a comfortable stay in this stylish room featuring a large bed, sitting area, and desk with a city view.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Enjoy a comfortable stay in this stylish room featuring a large bed, sitting area, and desk with a city view.

Deluxe Room, 1 King Bed (Domblick)

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Relax in a serene space with a large bed, TV, and cozy seating area.

Deluxe Suite, 1 King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Relax in comfort with a large bed, desk, and TV, plus a window with curtains for natural ambiance.

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Enjoy a comfortable stay in this stylish room featuring a large bed, sitting area, and desk with a city view.

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Cologne

City center retreat .Within a 15-minute walk of this Innenstadt hotel, you'll find Wallraf-Richartz Museum and Old Market. Romano-Germanic Museum and City Hall are also within 2 miles (3 km).

What's nearby

  • Cologne Cathedral - 12 min walk - 1.1 km
  • Old Market - 13 min walk - 1.2 km
  • City Hall - 13 min walk - 1.2 km
  • Musical Dome - 15 min walk - 1.3 km
  • Cologne Zoo - 4 min drive - 3.1 km

Getting around

  • Friesenplatz U-Bahn - 6 min walk
  • Cologne West Station - 12 min walk
  • Cologne - Bonn Airport (CGN) - 19 min drive

Restaurants

  • ‪Jameson Distillery Pub - ‬2 min walk
  • ‪Lab12 Bar - ‬1 min walk
  • ‪Bastian's - ‬3 min walk
  • ‪Curry B. - ‬3 min walk
  • ‪Bar e.l.f. - ‬1 min walk

About this property

Pullman Cologne

Family-friendly 4.5-star hotel near Cologne Zoo
Pullman Cologne offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 16 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Pullman Cologne. Parking is available for a fee.

This 4.5-star Cologne hotel is smoke free.

  • 275 guestrooms or units
  • 12 levels
  • Built in 1971
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Spa Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Languages

Dutch, English, French, German, Italian, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 1000 reviews
Rating 8 - Good. 294 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Manuel

Business traveller
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Alwin

Stayed 1 night in May 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very convenient location. In one direction is the river altstadt and cathedral. In the other is the park ring and the varios neighborhoods. Short walk to the main shopping streets and the Neumarkt trams stops. Excellent views from my room. Large bed big windows tv. Everything was great. Will do again.
Stayed 4 nights in May 2025

10/10 Excellent

Kutira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Pullman in Cologne. Amazing location, huge rooms, fabulous breakfast buffet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Catherine, Anamosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Friendly staff, excellent service and great restaurant. Will happily stay again
Stayed 4 nights in Apr 2025

6/10 Okay

Hamza

Disliked: Cleanliness

Not the quality you expect from Pullman

Customer service needs some work. I found somebody's hair on my bed on day one. I told two different reception staff members but nothing happened. My complaint fell on deaf ears. Don't think they were that bothered. Definitely not the quality you expect from Pullman. I gave this hotel a second chance after staying through Carnival but will be looking at other options in the future.
Stayed 2 nights in Apr 2025

6/10 Okay

Seyed Ali, Kirkland

Liked: Staff & service, amenities
Disliked: Cleanliness
I wouldn't recommend this hotel, especially compared to others of the same rating. When I arrived one of the bath towels was dirty and the room as a whole felt old and in disrepair. The shower head was constantly dripping, no matter what I tried. The internet speed was incredibly slow (1-2 Mbps!) even though wifi reception was good, to the point that I couldn't really do anything. It felt like dial-up. Also, the quality of the towels was very poor, I had white fluff everywhere! Lower quality than others The lobby and facilities in general were quite nice though. The fondant au chocolat was great, and the gym equipment was pretty good by hotel standards (treadmills, rowing machine, weights, swiss ball, etc.). The sauna area was also clean and nice, although the sauna itself was a little cold. The hotel staff were also very nice and helpful. Unfortunately, the quality of the stay is determined by the room experience, and that fell very short.
Stayed 2 nights in Apr 2025

2/10 Terrible

Brigette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My family stayed at the Pullman in Cologne. We had several rooms. On the day we were checking out, one of my family members who was staying in a separate room had a medical emergency and needed to go to the hospital. We notified numerous hotel staff and called for an ambulance. This family member had a birthday card with several hundred dollars in it in her room. The card was accidentally left in the room and we did not realize until days later. It was found by hotel staff and instead of giving it to the receptionist to contact us, it was kept by the staff member.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great shower & comfortable bed. Our room was a bit tired looking but that didn't affect our stay. Lovely hotel with friendly staff & ideally situated. Would definitely stay here again.
Stayed 4 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

delicious breakfast, peace and quiet stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice hotel

Really nice hotel! Room was huge and clean, bed was comfortable and also really big Had a lovely view of the cathedral, and the hotel was in a good location - would recommend!
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great city break hotel close to the city.

Overall great comfortable stay. Would of been nice to have a bit more storage space such as a bedside drawer and a towel rail, but these are only minor. Slight imperfections around the room, but again minor. Restaurant was quiet but the food was good and quite prompt. Breakfast was also nice with a wide variety. Staff were helpful when needed and were very accommodating with our bags when we went out to explore before check in and after check out. Overall it was great, maybe just add those little touches to the room, it would be excellent. Anyways you can't be mad with the cathedral views from your room!
Stayed 2 nights in Apr 2025

10/10 Excellent

LUKE MICHAEL, NEWPORT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say one bad thing. Loved it.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and facilities, professional and always available staff, excellent dining, convenient location about 15 minutes walk from Central Station.
Stayed 6 nights in Apr 2025

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Daniel, peabody

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Close enough to everything but still set back in safe neighborhood.
Stayed 2 nights in Apr 2025

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have never stayed in a hotel where the manager has said to me “it’s not my problem “ the air conditioning did not work . I was told the hotel was in winter mode and to open my window. I would not recommend this hotel at all
Stayed 2 nights in Apr 2025

2/10 Terrible

RAMON

Stayed 1 night in Mar 2025

10/10 Excellent

Ivan

Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel in fußläufiger Lage zum Dom. Sehr zuvorkommendes und freundliches Personal.
Stayed 3 nights in Mar 2025

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

haluk

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude receptionist

The hotel, its location, the rooms, and the breakfast were all good. However, when I checked in around 12:30, the receptionist, whose name starts with 'M,' was very rude. She didn’t even bother checking if a room was available early. Without saying hello or greeting me, she simply said, 'Check-in time is at 15:00.' The way she treated me was very impolite.
Stayed 1 night in Mar 2025

8/10 Good

Susanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025