I booked here for indoor pool, as I'm from Florida, & was told at checkin that it was out of order. My key card didn't work on outside doors. The room fone didn't work, even to call the front desk. The heater thermostat wasn't working, so we had to keep turning it on & off to regulate room temperature, and again, FLORIDEAN. Toiletries were sparse even when I went to front desk to get more. Upon hearing this the manager K. literally did nothing when she heard about the above. And this is after I went up to the front desk with no one there for 15 minutes, and went behind the desk to find a pen and paper to leave them a note. and they had to call my cell because, again. room fone didn’t work. Because of the issues and hotels COMPLETE LACK OF INTEREST IN CORRECTING SITUATION, i asked to check out early, and for a refund, and again, Rude Manager K refused to assist, since I "booked with a third party ". And when I asked her if she was seriously bad nouthing Hotels.com, she said yes. I told her I would report her comments to the site. and she said, "go ahead ". Stay away from this property and its sister property next door. Terrible place and people.