8/10 Good
Preslava
Business traveller
Mar 13, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, however the room I was given was directly above the train station and the trains started kicking off at 0500ish, along with tooting their horns constantly. It was obvious I was there for work so I really needed a good night sleep and had I know that it would be so noisy, I definitely would have asked to change rooms. Prior to checking in, I had asked for a high floor room as I wanted to avoid being near the gym (I saw a review that the music from the gym is loud so I wanted to avoid that), but I was given a room on the 2nd floor. When I checked out, I did mention it and was asked if it was my first time there, to which I replied yes. The receptionist then said “well, next time do ask us for a room away from the train station otherwise we allocate them at random”. The hotel was absolutely not full, so why not just put me in a less noisy room in the first place?! They provide earplugs in the rooms but they do not work well at all (I actually have quite heavy duty ones I use to sleep and I could still hear through them). Whilst the hotel is lovely and the food was excellent (the scones downstairs were just so tasty!), I’m not sure I’d risk staying there again especially if there for work (the beds are also super bouncy and not very comfortable). Shame as everything else was really quite good!
Preslava
Stayed 1 night in Mar 2025
