8/10 Good
Erika
Travelled with pets, Travelled with partner
3 Jan 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location, an easy walk to the community park and Roberts Point Park for dolphin watching and the seasonal decorations. The room itself had comfortable mattress, bedding, and nice pillows. Nice body wash, lotion, and shampoo & conditioner in the bathroom. Unclear on how to get refreshed towels daily. Hot tub looked cloudy, but the pool was very nice. Walls are very thin, we had a large family staying next door, even heard snoring at night. Front desk called us the first afternoon after we checked in the previous evening and told us that there had been complaints that our dogs barked & kept neighbors up 'all night' (I guess that's why they were snoring so loud!) and that we had left the dogs in the room to 'go out'. We had arrived at around 8pm, unloaded our luggage, and walked our dogs for about an hour, got back to our room around 10 and went to bed. If the dogs had barked, they would have disturbed us FIRST before they disturbed the neighbors. Front desk person acted like I was lying when I told them this and spoke to me in a scolding tone. Dogs were with us the entire time, we were out of the room most of the day, and went to bed early each night. They would occasionally bark once or twice when the large family next door would slam doors and yell. It is not the resort's fault that there was a huge group of loud people. I do wish they'd been proactive and offered another room to either us or the giant family (presumably the complainers) to resolve the issue.
Erika
Stayed 4 nights in Dec 2023