Pack your bags immediately if Luciano Pierre White is on duty and youâve booked through Hotels, Bookings, Wowcher, Groupon etc as he will treat you with contempt, a third class customer and something the cat threw up. If heâs not on duty you will have a lovely time as the staff, especially Junior and Finn, will treat you like royalty. How they put up with Lucianoâs appalling rudeness, misogyny and lying beggars belief. The food is tasty but everything seems to have a surcharge, the choice is minimal, wine prices exorbitant and the menu doesnât change from day to day. Rooms are funky and spacious even in the annex, plenty of drawing rooms to chill in decorated like a taxidermistâs parlour. The rules and regulations are Orwellian- thou shalt not have a second breakfast unless you pay ÂŁ99, drinks and snacks in your bedroom pay a further ÂŁ40 a day. I just think so much could be made more customer friendly so you come away wanting to return and recommend to others but this was Fawlty Towers without the humour, Iâve travelled the world and no hotel has ever been this bad for customer care .. all down to Lucianoâs behaviour. PS: My lovely, gentle and polite 60 year old friend was chucked out of her room by Luciano because the key had broken in the lock and she asked for an emergency locksmith to come and fix it so she could retrieve her belongings!