6/10 Okay
Chris M.
15 Apr 2024
Liked: Cleanliness
Beautiful location, new property manager less so…
Best location in Coupeville! This remains our favorite place for easy access to everything downtown, along with the best porch views of the wharf and the cove anywhere in town. We are definitely looking forward to our next annual trip there this October.
However, the quality of customer service, and even cleanliness, has fallen off slightly since Alexandra turned the property over to Vacasa. It was not as clean as usual, and multiple requests for service on Friday when unacknowledged for 48 hours. WiFi was spotty, towels were missing, and toilet paper was undersupplied for a four day stint.
So after two days, to be told that policy prevented them from addressing some of the issues and that they would address towels, no towels showed up. A week later, I got an acknowledgment that they needed to deliver towels, but since we had already checked out they assume we didn’t need them anymore.
Toilet paper and towels are fixable, but the WiFi is unacceptable. Under prior management, each unit used to have its own Wi-Fi connection through frontier; this is now been replaced with a single connection shared across all the units, with, as you might expect, spotty coverage at best.
Oh and thanks to “Vacasa” checkout is now 10am, with 11am requiring a special request. How is that good for the guest?
We look forward to hearing that the owner has resolved the problems with the management company before our next trip, and you should too if you’re considering this property. Thank you.
Chris M.
Stayed 3 nights in Mar 2024