6/10 Okay
Baris
Travelled with partner, Travelled with group
4 Feb 2024
The hotel is nicely located and some of the services like the Concierge was excellent.
However, the telephone and coffee machine in the room were not working and the technicians were unable to fix both of it for 4 days. The staff couldn't offer anything to compensate for this and all we heard from them was that they were sorry. They said the line was broke. I had to use my international phone to connect to the concierge or room service for 4 days, which was totally unacceptable. They further rushed behind us to ask for the price of a coffee we orederd to the room since we didn't have the coffee machine working and asked for 10 Euros for a single cup which I thought they already charged to my bill when I checked out. The reception staff was not really professional in that sence.
Also the restaurant dining service in the evening was extremely slow.
Other than the above, we enjoyed our stay in general.
Baris
Stayed 4 nights in Jan 2024