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Crowne Plaza Maruma

Family-friendly stay with outdoor pool in Maracaibo

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Photo gallery for Crowne Plaza Maruma

Interior
Restaurant
Interior
Bar (on property)
Internet

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Circunvalacion 2, Maracaibo, Zulia, 4004
  • Place, Palacio de Eventos
    ‪1 min walk‬
  • Place, Luis Aparicio Stadium
    ‪9 min drive‬
  • Place, Museo de Arte Contemporáneo del Zulia
    ‪11 min drive‬
  • Airport, Maracaibo (MAR-La Chinita Intl.)
    ‪18 min drive‬

Room options

About the area

Maracaibo

In Maracaibo .At this Maracaibo hotel, you'll be within half a mile (1 km) of Palacio de Eventos and 6 miles (10 km) of Basilica de Nuestra Senora de Chiquinquira. Lake Maracaibo Bridge and Iglesia de Santa Bárbara are also within 6 miles (10 km).

What's nearby

  • Palacio de Eventos - 1 min walk - 0.0 km
  • Luis Aparicio Stadium - 9 min drive - 10.3 km
  • Basilica de Nuestra Senora de Chiquinquira - 9 min drive - 7.3 km
  • Museo de Arte Contemporáneo del Zulia - 11 min drive - 12.7 km
  • La vereda del lago Maracaibo - 17 min drive - 20.1 km

Getting around

  • El Varillal Station - 3 min drive
  • Maracaibo (MAR-La Chinita Intl.) - 41 min drive

Restaurants

  • ‪Restaurant Delicias MC - ‬6 min drive
  • ‪Pipo La Matacera - ‬2 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Jeimy's burger Urb El Pinar - ‬6 min drive
  • ‪Puglia Café - ‬8 min walk

About this property

Crowne Plaza Maruma

Family-friendly stay with outdoor pool in Maracaibo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi and wired Internet are available in public spaces for a fee. An outdoor pool, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the family-friendly Crowne Plaza Maruma. For a fee, parking is available.

  • 378 guestrooms or units
  • 15 levels
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Bar or lounge
  • 1 conference room
  • Dining venue
Crowne Plaza Maruma offers 378 accommodations.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's club
  • Golf
  • Outdoor pool
  • Playground
  • Tennis

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and American Express.

Property is also known as

Crowne Plaza Maruma
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Maruma Hotel
Crowne Plaza Maruma Maracaibo
Crowne Plaza Maruma Hotel Maracaibo

Crowne Plaza Maruma Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Emma, Caracas

Liked: Staff & service, property conditions & facilities

Great service

The hotel in general was great the staff were very accommodating. The only thing I would change is that they took more care when cleaning the rooms, the bathroom smelt of urine. But the rest was ok. The coffee in the room did not have milk, a suggestion would be to add milk and tea for those that don not like coffee.

4/10 Poor

Luis, Miami, FL, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

bad stay in Maracaibo

The Hotel has leaks, the promise rooms with a view, both rooms were to an inside patio overlooking the air conditioned equipment in the lower floor an a wall in front, the bed was rigid as the floor,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Not a 5 stars hotel

this is not a 5 stars hotel, very dissapointed. Will not come back again

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

No hot water no Internet

The location is okay for business but only for business, its convinient close to the airport. The rooms are fine and there are enough service personel on duty at all times. How ever dont ask them to solve a problem that is not mentioned in their job description the staff seems not to know that they are there for servicing me - or they where just tired. Stayed there on April 17th to my surprise there where no hot water in the shower "left a claim for the management but untill now nobody has answered to it, (now a week ago)", the following morning the taxi driver informed me that hot water had been out for more than a week. Stayed there again on April 23rd but this time the Internet didnt work and I didnt make a complaint to the management -- since they dont answer any way. Value for money on a scale from 1 to 10 (10 best) 3 ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were really hard. And the water had a yellow color to it. But everything else was nice. Good service and beautiful pool.

8/10 Good

Graciela, Houston, Tx

Liked: Cleanliness, staff & service, room comfort

My stay at Maruma on December 18-22, 2012

The stay was very pleasent. Probably the bathroom could have a touch up. There is no casino due to the actual political situation. In overall it was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Romy, France

Liked: Cleanliness, property conditions & facilities, room comfort

Juste moyen

Bel hôtel mais peut bien mieux faire. En 4 jours, les repas étaient quasiment les mêmes, je n'ai pas réussi à établir de relations téléphoniques avec mon pays et la connexion wifi est très lente . L'accueil est froid même si par ailleurs le service est bien fait. Les lits sont immenses et confortables mais cela ne suffit pas. Personnellement je n'y retournerai pas.

6/10 Okay

Verified traveller

Liked: Cleanliness

reliant on the hotel

Very noisy in the room due to the disco underneath. Ths service in the room and electrical equipment is very bad. The room prices are way too high due to the service and comfort.