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"Great location! However during this pandemic I think HOTEL DORADO should not have Snacks at the room if it’s not FREE I didn’t feel safe eating those ... " More

By a verified traveller on Sun 02 Jan 2022

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Hotel Description

Art Deco hotel near Calderon Park

Downtown Cuenca stay

A stay at this Downtown Cuenca hotel places you steps from Calderon Park and within a 5-minute walk of New Cathedral of Cuenca. Plaza Rotary Market and Río Tomebamba & Calle Larga are also within half a mile (1 km).

Free perks

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the sauna and free perks like buffet breakfast and free self parking.

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
CA $139* Per night/room 1 Apr. - 2 Apr.

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Hotel ratings based on 5 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for El Dorado Hotel

Couples (1) Family (3)
2 out of 5
I will not return, there are better options around

Posted by on 17 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by LCDA. LILIANA PINOS B. JEFE DE RECEPCIÓN Y RESERVA

Dear Jorge,Your opinion is valuable to us, please let us know why you did not enjoy your stay at the hotel.

2 out of 5
Nice place. Uncooperative staff, bad attitude and no help. Tried to cancel last day of 4 nights right after checking. The refused and said to get the refund from Travelocity. Travelocity said we had to get it from the hotel. Would never stay there again

Posted by on 12 Mar. 2022

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Comment from Hotel Management

11 Apr. 2022 by Lcda. Liliana Pinos B.

Dear Richard, We apprecciate your valuable comments. They will be taken into consideration.

3 out of 5
Great location! However during this pandemic I think HOTEL DORADO should not have Snacks at the room if it’s not FREE I didn’t feel safe eating those snacks even if I have a to pay. Cleaning Staff/ I have to requested several times because they didn’t clean the room.

Posted by on 2 Jan. 2022

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Comment from Hotel Management

19 Jan. 2022 by Lcda. Liliana Pinos B.

Dear Martha, We are thankfull for your valuable comments. Your observations let us do our job each day better. Regards, Liliana Pinos B. FRONT DESK MANAGER EL DORADO HOTEL

5 out of 5
We enjoy staying at this hotel! I gave it five stars! The suite was clean, I email the hotel and asked for extra towels before arriving, they came through! Concierge were very attentive, breakfast the next morning was delicious!! Overall we had a great experience! 😊

Posted by on 2 Aug. 2021

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3 out of 5

Location is good1 Hotel is clean

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
the hotel and location was good. It was close to things to see and do in Cuenca.

Posted by , from DC on 7 Feb. 2011

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Comment from Hotel Management

16 Apr. 2016 by General Manager

Dear sparkle27, Thank you for sharing your experience at El Dorado Hotel with other Travelocity travelers. I am pleased to know that you took advantage of our strategic location in the historic center of Cuenca. Once again, thank you for your comment and we hope to have you back in a near future. Sincerely yours, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL

Property Features

El Dorado Hotel offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly El Dorado Hotel. Free self parking is available. This Art Deco Cuenca hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Built in 1970
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Luis Cordero (Hermano Miguel) Station (0.2 km / 0.1 mi)
  • Metro station: Gaspar Sangurima Tram Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

El Dorado Hotel offers 52 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cuenca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily.

Goda - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Fogo Grill and Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at El Dorado Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash.

  • Children stay free
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 10
  • Property is cleaned with disinfectant
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Dorado Cuenca
  • El Dorado Hotel Cuenca
  • El Dorado Hotel Hotel
  • El Dorado Hotel Cuenca
  • El Dorado Hotel Hotel Cuenca

You should know

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.