Hotel Puerta del Cielo

2.5 star property
Hotel near Galerias Cuernavaca Mall in Cuernavaca

Choose dates to view prices

Hotel Puerta del Cielo

Photo gallery for Hotel Puerta del Cielo

Property grounds
Free WiFi
Garden
Free WiFi
Free WiFi

Overview of Hotel Puerta del Cielo

Reviews
4.0

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240
  • Popular LocationUniversity of the State of Morelos4 min drive
  • Popular LocationGalerias Cuernavaca Mall6 min drive
  • Popular LocationCuernavaca Cathedral8 min drive
  • AirportMexico City (MEX-Mexico City Intl.)79 min drive

Room options

Room, 2 Double Beds

  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Microwave

  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Cuernavaca

In Cuernavaca .Within 2 miles (3 km) of this Cuernavaca hotel, you'll find Portal D10 and La Paloma de la Paz. Teopanzolco Archaeological Zone and Museo de Cuauhnahuac are also within 2 miles (3 km).

What's nearby

  • La Paloma de la Paz - 3 min drive
  • University of the State of Morelos - 4 min drive
  • Galerias Cuernavaca Mall - 6 min drive
  • Cuernavaca Cathedral - 8 min drive
  • Forum Cuernavaca - 8 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 80 min drive

Restaurants

  • Chaparrito's Tacos - 6 min walk
  • Tacos Charmin - 9 min walk
  • The Wings House - 9 min walk
  • Tacos al Carbón Charmin - 8 min walk
  • Quesadillas el Toro Sentado - 9 min walk

About this property

Hotel Puerta del Cielo

Hotel near Galerias Cuernavaca Mall in Cuernavaca
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Puerta del Cielo also features an outdoor pool, a garden, and pool umbrellas. Free self parking is available.
  • 14 guestrooms or units
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Garden
  • Coffee shop
Hotel Puerta del Cielo offers 14 accommodations with complimentary toiletries and ceiling fans. Televisions come with cable channels.

Bathrooms include showers. This Cuernavaca hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Languages

Spanish

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Outdoor pool

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Hotel Puerta del Cielo Reviews

Reviews

4.0
Rating 10 - Excellent. 7 out of 167 reviews" "
Rating 8 - Good. 12 out of 167 reviews" "
Rating 6 - Okay. 27 out of 167 reviews" "
Rating 4 - Poor. 33 out of 167 reviews" "
Rating 2 - Terrible. 88 out of 167 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

3.4/10

Amenities

3.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

4/10 Poor

Xanat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Stayed 1 night in Apr 2023

2/10 Terrible

Christian stephano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hideous and inappropriate
It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty bad, stay away
There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really bad, dirty dilapidated and there was no hot water
Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Cuernavaca
Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rodrigo

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Stayed 1 night in Nov 2018

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Stayed 1 night in Dec 2017