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4.8 out of 5

"Loved Ryan who checked me in and made the morning blessed. " More

By a verified traveller on Sat 23 Mar 2024

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Hotel Description

3.5-star hotel near Allen Event Center, connected to the convention center

City center stay

With a stay at this Allen hotel, you'll be steps from Allen Event Center and within a 15-minute walk of Allen Premium Outlets. Also within 9 miles (15 km) are Plano Convention Center and Collin College.

Business services

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $158* Per night/room 29 Mar. - 30 Mar.

Suite, 1 Bedroom, Allergy Friendly (pure)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Allergy Friendly (pure)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Dallas Allen at Allen Event Center ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Dallas Allen at Allen Event Center

Everyone (7) Family (6)
5 out of 5
Loved Ryan who checked me in and made the morning blessed.

Posted by on 23 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by GM

Dear Cassie, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Ryan. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great stay. Best, Denise Lane, GM

5 out of 5
Everything was great. Highly recommend adding breakfast to your trip. So worth it.

Posted by on 15 Nov. 2021

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Comment from Hotel Management

16 Nov. 2021 by GM

Dear Amber, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Nigel Cossey General Manager

5 out of 5
The staff was very welcoming and helpful. I asked if there were any paper plates and a woman told me no but went and found something I could use.

Posted by on 30 Apr. 2021

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Comment from Hotel Management

30 Apr. 2021 by GM

Dear Anonymous, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Please find a reason to visit us again soon. Best, Nigel Cossey General Manager

5 out of 5
Great customer service-helpful, friendly

Posted by on 10 Apr. 2021

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Comment from Hotel Management

10 Apr. 2021 by Denise Lane

Thank you so much for the 5 out of 5! We appreciate the feedback!

5 out of 5
Walking distance to shopping and dining. Lots of choices for both

Posted by on 8 Mar. 2021

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Comment from Hotel Management

8 Mar. 2021 by GM

I glad you got to take advantage of our incredible location!

4 out of 5

Posted by on 2 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by General Manager

We appreciate your business! Please let us know if we can ever be of assistance.

4 out of 5
Property was very nice and clean. Only issues was we asked for a handicap accesable room and we received a regular room. Once we found out we got a regular room hubby didn't want to change because we were just there for one night.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by S. Martin

Thank you so much for staying with us! I’m sorry we could not provide the room type you requested, we were at capacity that night. We hope to welcome you back in the future.

5 out of 5

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Hotels Management

Thank you so much for staying with us and we your feedback. I am glad you enjoyed our Hotel and our friendly staff. We look forward to welcome back you here at our property whenever your travels brings you back to Allen. Happy Holidays to you and your loved ones!!!

5 out of 5
Awesome facility, staff, location and price! Will be back!

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by S. Martin

Thank you! We hope to see you soon!

5 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

12 Jul. 2019 by S. Martin

Please come back!

About the Courtyard by Marriott Dallas Allen at Allen Event Center

Location 210 E Stacy Rd, Allen, TX 75002

Property Features

Courtyard by Marriott Dallas Allen at Allen Event Center offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 15005 square feet (1394 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Dallas Allen at Allen Event Center. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Allen hotel.

  • 1 building
  • 228 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 15005 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2010
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Bus station shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Dallas Allen at Allen Event Center offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

The Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the bus station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Courtyard by Marriott Dallas Allen at Allen Event Center offers transfers from the bus station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Minimum guest age is 0
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • UnionPay
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.50–15.00 per person
  • Uncovered self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Dallas Allen John Q. Hammons Center
  • Courtyard Dallas John Q. Hammons
  • Courtyard Dallas John Q. Hammons Hotel
  • Courtyard Dallas John Q. Hammons Hotel Allen Center
  • Courtyard Dallas Allen John Q. Hammons Center Hotel
  • Courtyard Dallas John Q. Hammons Center Hotel
  • Courtyard Dallas John Q. Hammons Center
  • Courtyard Dallas John Q Hammo
  • Courtyard by Marriott Dallas Allen at Allen Event Center Hotel
  • Courtyard by Marriott Dallas Allen at Allen Event Center Allen

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.