2/10 Terrible
Kelly C.
May 21, 2025
BEWARE! Please do your research…
Booked for Syracuse graduation weekend; had family arriving at different times. I msgd Marc (host) to let him know my initial headcount had grown from 6 to 9, just in case there was anything he needed from me. His response struck me as odd since the home is advertised to sleep 12, “9 is not an issue but going to be some people on couch”. I wasn’t happy about it, but knew my family would make it work. My niece, the graduate was first to arrive. My ETA was approaching 11 PM. She called me, freaking out! When she walked into the home, she saw dead bugs everywhere and a dead mouse in the middle of the living room - she had to leave. I immediately reached out to Marc to let him know there’s a problem. Marc did not respond to my message until after I spoke to VRBO support and they contacted him. When he did respond, he was dismissive, like this was no big deal. I chose this rental based on the rating but I failed to read all the reviews. I have since read the reviews and they are eye opening if one takes the time to filter them. VRBO support was wonderful at trying to mediate this awful situation. One agent telling me he wouldn’t want to stay there either. The host was unreasonable and very difficult to deal with. My family was in town for one weekend. We all needed to get up very early for graduation the morning after that horrific check in. Obviously, I needed to book another place we would feel comfortable, so we did NOT stay here.
Kelly C.
Stayed 3 nights in May 2025