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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Enjoy the indoor pool at this 3-star Urbandale hotel

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Restaurant
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Exterior
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Iowa State Fairgrounds
    ‪15 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Urbandale

In Urbandale .You'll find Merle Hay Mall and Pioneer Hi-Bred Headquarters within 3 miles (5 km) of this hotel. Buccaneer Arena and Drake University are also within 6 miles (10 km).

What's nearby

  • Merle Hay Mall - 3 min drive - 2.1 km
  • Drake University - 8 min drive - 8.4 km
  • Jordan Creek Town Center - 11 min drive - 19.0 km
  • Casey's Center - 12 min drive - 15.9 km
  • Iowa State Fairgrounds - 15 min drive - 21.5 km

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪7 Brew Coffee - ‬18 min walk
  • ‪Cheba Hut - ‬12 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Enjoy the indoor pool at this 3-star Urbandale hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

  • 198 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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AmericInn by Wyndham Johnston Des Moines
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per stay
  • Weight limit: 50 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

How close is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG to the airport?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is 22.5 mi (34-min drive) away from the Des Moines International Airport (DSM) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on Jun 7, 2026 start from CA $128, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have an airport shuttle?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers a free airport shuttle, available from 8:00 AM to 10:00 PM on request.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, but buffet breakfast is offered for a fee of USD 15 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, there is no casino at this hotel, but Prairie Meadows Racetrack and Casino (14-min drive) is nearby.

What time is check-in at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

This hotel offers free self parking.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG features an indoor pool.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG to downtown Urbandale?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is 1.7 mi away from Urbandale.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

noelle

Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Stayed 1 night in Feb 2026

10/10 Excellent

Traci

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Feb 2026

10/10 Excellent

Migdalia

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kay, Marysville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect friendly beautiful warm place to stay very quiet
Stayed 1 night in Jan 2026

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was really good. The only detraction that I had was I feel that I had what was at one time a smoking room and could still smell some remnants of that.
Stayed 1 night in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The entire staff did a wonderful job. The food and service at Bennigan’s was delightful. The snow removal team did a wonderful job with the storm. My wife is an amputee and is in a scooter and with only one leg if she slips on snow, she wouldn’t be able to get back up without calling an ambulance and so it would be great if the shoveling team which you did an awesome job spent time in the area of the handicap parking making sure that there was no snow or ice in the handicap parking anywhere. Overall excellent service
Stayed 2 nights in Dec 2025

8/10 Good

Rulon

Stayed 6 nights in Nov 2025

6/10 Okay

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service
Pool was cold Room was dated and could be cleaner. On arrival we had a king suite and were provided two towels and two washcloth. The bed was VERY comfortable.
Stayed 3 nights in Nov 2025

10/10 Excellent

Randy

Stayed 1 night in Nov 2025

10/10 Excellent

Joan

Stayed 1 night in Dec 2025

4/10 Poor

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was fine. The bed was comfortable and the room was clean. The check in process was long and there was confusion about the price. I received a receipt from Expedia, but Holiday Inn did not. It took a while, but we figured it out. It just wasn’t seamless or quick.
Stayed 1 night in Nov 2025

10/10 Excellent

Starlyn

Stayed 3 nights in Nov 2025

10/10 Excellent

Rick

Stayed 1 night in Oct 2025

6/10 Okay

Hali

Elevators were slow/not working and I had picked this location because of their accommodating airport shuttle which was 6 am, however when I arrived the person at the desk said that was incorrect and it was 8am for the shuttle so that made my plans a little jumbled.
Stayed 1 night in Nov 2025

10/10 Excellent

Ashton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and room was clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2025

10/10 Excellent

Tania

Stayed 1 night in Nov 2025

8/10 Good

Jeremy

Stayed 3 nights in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Front desk female staff were very accommodating when I didn't like the first room assignment.
Stayed 1 night in Nov 2025

6/10 Okay

Jenna

Travelled with family
Liked: Staff & service
The rokm was cold, we tried adjusting the thermostat multiple times, but it wouldn't adjust. When we arrived it was 65, we turned it up to 72 and when returned it was back down to 65. We all, including kidsz had a hard time sleeping because if jt. Small, but no trash can liners.
Stayed 1 night in Nov 2025

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2025

8/10 Good

Geoffrey J

Liked: Cleanliness, property conditions & facilities
It was clean. Nice reception desk and friendly persons at desk.
Stayed 1 night in Nov 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay and nice staff.
Stayed 1 night in Nov 2025