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4.4 out of 5

"Always a great stay!! " More

By a verified traveller on Tue 17 Oct 2023

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Hotel Description

3-star hotel near Jordan Creek Town Center

In shopping district

Stay at this West Des Moines hotel and you'll be within half a mile (1 km) of Jordan Creek Town Center and 2 miles (3 km) of West Glen Town Center. MercyOne Mills Civic Express Care and Huston Cemetery are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like buffet breakfast and free self parking.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $159* Per night/room 14 May - 15 May

Room, Accessible (2 Queen Beds & 1 SofaBed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Accessible, Bathtub (2 Queen Beds & 1 SofaBed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (2 Queen, 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hyatt Place West Des Moines Jordan Creek ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place West Des Moines Jordan Creek

Everyone (23) Family (3)
2 out of 5
Walls, floors and doors are very thin. If you plan on sleeping, this isn’t the place unfortunately. Their staff is super friendly, the property is very clean but very cheaply constructed.

Posted by on 12 Apr. 2024

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5 out of 5

Posted by on 2 Mar. 2024

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5 out of 5
Always a great stay!!

Posted by on 17 Oct. 2023

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Comment from Hotel Management

21 Oct. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

5 out of 5
Wonderful place to stay

Posted by on 19 Sep. 2023

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Comment from Hotel Management

23 Sep. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

5 out of 5
Keep up the good work!

Posted by on 4 Sep. 2023

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Comment from Hotel Management

13 Sep. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

5 out of 5

Posted by , from Council Bluffs on 14 Aug. 2023

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Comment from Hotel Management

13 Sep. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

5 out of 5
Exceptional hotel property, very nice area. Everything you might need within minutes in the area. The hotel is modern, perfectly maintained. Room is far better than expected, comfortable bed, large sectional sofa, big screen TV, mini fridge, very nice bathroom. Not one thing to complain about! Great climate control, full window shade coverage. 5 star !

Posted by , from Tampa on 13 Aug. 2023

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Comment from Hotel Management

13 Sep. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

5 out of 5
Hayley at the front desk was very friendly and efficient with our check in. She pointed our the details we needed to know about the property which we appreciated.

Posted by on 11 Jul. 2023

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Comment from Hotel Management

12 Jul. 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

4 out of 5

Posted by on 30 Apr. 2023

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Comment from Hotel Management

21 May 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

4 out of 5

Posted by on 22 Apr. 2023

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Comment from Hotel Management

17 May 2023 by Front Desk Manager

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Cassandra DouglassHyatt Place West Des Moines/Jordan Creek

About the Hyatt Place West Des Moines Jordan Creek

Location 295 64th Street, West Des Moines, IA 50266

Property Features

Hyatt Place West Des Moines Jordan Creek offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. The business-friendly Hyatt Place West Des Moines Jordan Creek also features a terrace, a picnic area, and laundry facilities. Self parking is free. This 3-star West Des Moines hotel is smoke free.

  • 123 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place West Des Moines Jordan Creek offers 123 air-conditioned accommodations with iPod docking stations and complimentary newspapers. Beds feature premium bedding. 50-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries. This West Des Moines hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily.

Hyatt Place West Des Moines Jordan Creek has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 75 lbs per pet

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place West Moines Jordan Creek Hotel
  • Hyatt Place Jordan Creek Hotel
  • Hyatt Place West Moines Jordan Creek
  • Hyatt Place Jordan Creek
  • Hyatt Place West Des Moines Jordan Creek Hotel
  • Hyatt Place West Des Moines Jordan Creek West Des Moines
  • Hyatt Place West Des Moines Jordan Creek Hotel West Des Moines
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.