2/10 â Terrible
Voyageur vérifié
10 mai 2025
Points faibles : PropretĂ©, service et personnel, Ă©tat et installations de lâhĂ©bergement et confort de la chambre.
Good afternoon,
I hope this message finds you well. Iâm writing to share a recent and very disappointing experience I had during my stay at the Clarion Hotel in Romulus, MI. As someone who has stayed at this location multiple times without issue, I felt it was important to reach out directly before posting a public review on your website and on Hotels.com.
I checked in on Wednesday, May 7th. Upon arrival, Audrey at the front desk provided exceptional serviceâshe was friendly, accommodating, and assisted me with an early check-in. She was the highlight of this stay and deserves recognition.
Unfortunately, things quickly deteriorated on the second day. On Thursday, May 8th, I discovered severe ceiling damage in my room. Pieces of ceramic from the ceilingâlikely due to water damageâfell to the floor and into my travel bag, getting onto my clothing. I reported this immediately to the front desk, where a gentleman (possibly a manager) said he would come inspect the room. He never did.
Adding to the concern, I was traveling with a 6-year-old autistic child, and this situation could have posed a safety risk. Despite repeated reports, no one came to clean the debris until late that eveningâaround 9 or 10 p.m.âafter we had already put the child to bed. A maintenance worker briefly looked at the ceiling, acknowledged the damage, and said heâd return to clean up. He never did. The room was never cleaned, no one followed up, and the issue remained unresolved for the duration.
Voyageur vérifié
Séjour de 3 nuits en mai 2025