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Krystal Palace Douala

4.5 star property
Luxurious 4.5-star hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Krystal Palace Douala

Restaurant
Exterior
Concierge desk
Minibar, in-room safe, laptop workspace, blackout drapes
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Boulevard de la Liberté, Douala, Région du Littoral
  • Place, Eko Market
    ‪11 min walk‬
  • Place, La Nouvelle Liberte
    ‪15 min walk‬
  • Place, Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪8 min drive‬

Room options

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Double Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Double Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Luxury Double Room

  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Executive Double Room

  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

About the area

Douala

In Douala .You'll find Eko Market and La Nouvelle Liberte within a 15-minute walk of this Douala hotel. Cathedral of Saints Peter and Paul and Espace Doual'art are also within 2 miles (3 km).

What's nearby

  • Eko Market - 11 min walk - 0.9 km
  • La Nouvelle Liberte - 15 min walk - 1.3 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 1.7 km
  • Espace Doual'art - 3 min drive - 2.1 km
  • Douala Grand Mall - 7 min drive - 5.9 km

Getting around

  • Douala (DLA-Douala Intl.) - 20 min drive

Restaurants

  • ‪kadjidja - ‬13 min walk
  • ‪La Reine - ‬11 min walk
  • ‪Les Glaciers Modernes - ‬6 min walk
  • ‪le fouquet - ‬6 min walk
  • ‪Saga africa - ‬11 min walk

About this property

Krystal Palace Douala

Luxurious 4.5-star hotel with 2 restaurants
Krystal Palace Douala offers its guests a full-service spa and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, gift shops/newsstands, and coffee/tea in a common area are also featured at the luxury Krystal Palace Douala. A shuttle from the airport to the hotel is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Douala hotel.

  • 237 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Manager's reception (free)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay movies.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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The price is CA $97
CA $124 total
includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free airport pick-up shuttle on request
  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 16 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Full-service spa
  • Outdoor pool
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hospital bed
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 52-inch TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Palace Douala

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number RC/DLA/2009/B/763

We should mention

  • Pool access available from 6:30 AM to 8:30 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Krystal Palace Douala Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 19 reviews
Rating 8 - Good. 3 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Excellent hotel with wonderful staff

The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.
Stayed 1 night in Feb 2025

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay very comfortable
Stayed 1 night in Feb 2025

8/10 Good

Achu

Stayed 1 night in Jan 2025

10/10 Excellent

Micael, Forney

Stayed 2 nights in Aug 2024

10/10 Excellent

Chenwi

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Big Mirage

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une valeur sûre

Très belle expérience au Krystal Palace. Chambre spacieuse, propre, bien équipée, avec une jolie vue sur la piscine. Le service est irréprochable, le personnel attentionné, et le petit déjeuner reste généreux jusqu’à la fin du service. Mention spéciale pour le service du matin et du soir, les serveurs et cuisiniers sont formidables. J'ai jamais aussi bien mangé dans un hôtel, c'était riche et varié, je reviendrai !
Stayed 6 nights in Jul 2025

8/10 Good

Derick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Polycarpe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

prisca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

prisca

Stayed 2 nights in May 2025

10/10 Excellent

Monique Sidonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023