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The Empress Hotel

4.0 star property
4-star beachfront hotel near Douglas Beach

Choose dates to view prices

Photo gallery for The Empress Hotel

Property entrance
Panoramic Penthouse, Sea View | Balcony view
Front of property
Panoramic Penthouse, Sea View
Piano bar, beach views, open daily
Reviews
8.4

Very good

Popular amenities

  • Breakfast included
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationPalace Casino5 min walk
  • Popular LocationGaiety Theatre6 min walk
  • AirportIsle of Man (IOM)21 min drive

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Douglas

On the beach.Your stay at this Douglas hotel places you within a 10-minute walk of Douglas Beach and Palace Casino. Also, Gaiety Theatre is within half a mile (1 km) and Manx Museum is within 2 miles (3 km).

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 5 min walk
  • Gaiety Theatre - 6 min walk
  • Manx Museum - 13 min walk
  • National Sports Centre - 4 min drive

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • Bordello - 15 min walk
  • Terrace Chippy & Diner - 12 min walk
  • Bushy's TT Village - 6 min walk
  • 1886 Bar & Grill - 13 min walk
  • Starbucks - 14 min walk

About this property

The Empress Hotel

4-star beachfront hotel near Douglas Beach
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 2497 square feet (232 square meters) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2497 sq ft of conference space
  • 232 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Bulgarian, English, Polish

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 164 ft
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 708 reviews" "
Rating 8 - Good. 314 out of 708 reviews" "
Rating 6 - Okay. 75 out of 708 reviews" "
Rating 4 - Poor. 23 out of 708 reviews" "
Rating 2 - Terrible. 20 out of 708 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with family
Very clean, large family room. Breakfast good. Sadly lift out of service while we were there but managed stairs.
Stayed 2 nights in Jan 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice on the Prom
Second time staying at this hotel. It is quiet, safe, comfortable, and offers complimentary breakfast. I find this to be an excellent value hotel on the prom. One of the higher end styled ones. The onsite bar and restaurant are also excellent. I will stay here again in the future!
Stayed 1 night in Oct 2023

8/10 Good

Ann

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok stay
Stopped here on business for one night, my stay was ok and the staff we met were lovely. However we had a lot of high winds and heavy rain while there, my room was a seaview room on the third floor which was nicely decorated and comfy but the windows didnt seal in the frame correctly and the wind whistled through the frame all night, even the curtains moved with the force of the wind. I woke up in the morning to the window sill completely covered in rainwater which was running onto the floor. The wind issue also allowed the room to be quite cold even with the radiator on full. Breakfast was good with plenty of choice, we didnt have dinner in the hotel, instead we ate out at a local indian restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Empress IOW unacceptable standard
The room was freezing when I got to room 106. There were 2 radiators neither have been switched on. I tang the hotel before arrival to tell them my partner was disabled and health issues eg COPD. I said this again on check in. I said I would view the room. I turned the rads to full myself and told reception before I left. When I came back the room was still very cold with the curtains open. I had to request additional fan heating. This was then provided but all too late. As a result the bedsheets felt cold and damp when we got into bed. There was also some black mould in the bathroom. My partner is at risk of any fungal issues from black mould and this is not acceptable. In addition I had asked for. King sized bed when booking and in the notes attached to the booking I stated this. I want to have a response to see what you are going to do about this. Our stay was of unacceptable standard.
Stayed 1 night in Dec 2023