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"Overall my family and I enjoyed our one night stay at this property. Check-in was quick and painless. We could hear barking, but it wasn’t unbearable.
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Within 2 miles (3 km) of this Dover hotel, you'll find Dover Mall and Delaware State Police Museum and Education Center. Dover Commons Shopping Center and Pedestrian Mall are also within 2 miles (3 km).
Free perks
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.
Holiday Inn Express Hotel & Suites Dover, an IHG Hotel ratings based on 24 Verified Reviews
Review Summary
4.2
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Holiday Inn Express Hotel & Suites Dover, an IHG Hotel
Everyone (12)Couples (1)Family (8)
1 out of 5
The desk and cafe staff were fantastic, each person we encountered, yet the four rooms we were moved to each was nasty and unclean.
The first room we got in the 5th floor had hair on the bedspread, the bed was not made up, dog hair all over the couch.
We requested to move and the next room on the 5th floor we received smelled like a wet dog had stayed in the room, we requested to move again and we rescued 119 on the first floor.
119 looked nice yet smelled like raw sewage, we didn’t want to complain anymore because the host was so gracious, yet the next morning the smell literally smelled like someone was taking a constant booboo in our room.
Maintenance poured something down the drain, it helped until around 6pm when it got even worst.
The gentleman at the front desk came in and smelled as well and moved us to 121, that room didn’t stink, yet had dog hair in the couch, hair in the corner, the bathtub and hair literally in the walls.
I would have changed hotels after the first night yet thought each time we moved rooms it would be better. I have to be honest and share that your hotel looks good aesthetically, yet is one of the nastiest I’ve stayed in in a long time, it doesn’t appear that the floors are being vacuumed or the couches, which is a must if dogs are allowed.
I requested a refund for some of the nights stayed and the hotel declined because I booked through Travelocity. There are not alot of hotels in Dover, yet I recommend, pick another one.
Posted by GARLINDA, from FAYETTEVILLE on 12 Dec. 2023
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Comment from Hotel Management
13 Dec. 2023
by Juli
Thank you, Garlinda, again, for your feedback. As discussed formerly, we believe our team did their utmost to accommodate all of your requests promptly and to the best of our ability. Had you found the hotel to be as nasty as you claim, I am confused as to why you extended your stay with us.
5 out of 5
Posted by Cheryl on 16 Sep. 2023
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Comment from Hotel Management
18 Sep. 2023
by Juli
Thank you, Cheryl! Glad you enjoyed your stay!
4 out of 5
Overall my family and I enjoyed our one night stay at this property. Check-in was quick and painless. We could hear barking, but it wasn’t unbearable. A huge thank you to the front desk clerk for being so kind to accommodate me when I needed to return to the room after checkout because I’d left my phone.
Posted by Kimberly J. on 31 Jul. 2023
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Comment from Hotel Management
1 Aug. 2023
by Juli
Thank you, Kimberly! How can we earn that 5 next time!? Holliday Inn Express Dover
5 out of 5
Posted by SHERREL on 19 Jun. 2023
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Comment from Hotel Management
21 Jun. 2023
by Juli
Thank you, Sherrel.
1 out of 5
Double charge me after room was already paid for
Posted by Vincent on 18 Feb. 2023
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Comment from Hotel Management
18 Feb. 2023
by Juli Maichle
Thank you for your feedback, Vincent. As it was explained to you, you booked two rooms through Expedia. We cancelled on our end the one room. You will also need to cancel that second room with Expedia.
5 out of 5
very nice staff and clean!
Posted by sherelle on 26 Aug. 2022
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Comment from Hotel Management
29 Aug. 2022
by Juli Maichle
Thank you, Sherelle!
5 out of 5
very nice stay. clean and well maintained hotel
Posted by Victoria on 7 Sep. 2021
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5 out of 5
Nice stay
Posted by shawn on 6 Sep. 2021
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5 out of 5
Posted by Nikki on 5 Sep. 2021
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4 out of 5
Posted by Nicole on 28 Aug. 2021
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About the Holiday Inn Express Hotel & Suites Dover, an IHG Hotel
Holiday Inn Express Hotel & Suites Dover, an IHG Hotel offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Dover, an IHG Hotel also features gift shops/newsstands, laundry facilities, and a convenience store. Self parking is free.
81 guestrooms or units
5 levels
Buffet breakfast (free)
Business facilities
Self-service laundry
Front desk (24 hours)
Front-desk safe
Convenience store
Gift shop
Television in lobby
Elevator
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Holiday Inn Express Hotel & Suites Dover, an IHG Hotel offers 81 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Dover hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Flat-screen television
Satellite channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 10.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets: USD 30 per pet, per night
Only dogs and cats are allowed
Maximum 2 (weight limit: 70 lbs per pet)
Pets cannot be left unattended
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Pets cannot be left unattended
Property is cleaned with disinfectant
Protective clothing is not available to guests
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of SafeStay (AHLA - USA)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 30 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Express Dover
Holiday Inn Express Hotel Dover
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
