Crowne Plaza Festival City by IHG

5.0 star property
Family-friendly 5-star hotel near Dubai Festival City Mall

Choose dates to view prices

Photo gallery for Crowne Plaza Festival City by IHG

Couples treatment rooms, hot tub, body treatments, prenatal massages
A poolside area with palm trees, lounge chairs, and a sunset view.
Exterior
A spacious indoor area with large windows offering views of a waterfront and cityscape.
A dining area with tables and chairs overlooking a river with a city skyline in the background.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Dubai Festival City, Dubai
  • Place, Dubai Festival City Mall
    ‪9 min walk‬
  • Place, Festival Center
    ‪9 min walk‬
  • Place, Dubai Creek
    ‪12 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪7 min drive‬

Room options

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Twin Beds (Waterfront View)

9.0 out of 10
Wonderful
(6 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(25 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Standard Room (Waterfront View)

  • Water view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(5 reviews)
  • Water view
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Room

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Suite (Diplomatic)

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

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About the area

Dubai

Dubai Festival City stay.With a stay at this Dubai Festival City hotel, you'll be within a 10-minute walk of Dubai Festival City Mall.

What's nearby

  • Dubai Festival City Mall - 9 min walk - 0.8 km
  • Festival Center - 9 min walk - 0.8 km
  • beach near Marsa Al Khor - 11 min walk - 0.9 km
  • Dubai Creek - 12 min walk - 1.1 km
  • Festival Arena - 3 min drive - 2.0 km

Getting around

  • Al Jadaf Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Marsa Boulevard - ‬3 min walk
  • ‪TRIO - ‬8 min walk
  • ‪LUNE - ‬9 min walk
  • ‪Somewhere - ‬9 min walk
  • ‪Intercontinental Club Lounge - ‬1 min walk

About this property

Crowne Plaza Festival City by IHG

Family-friendly 5-star hotel near Dubai Festival City Mall
Crowne Plaza Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City by IHG. An area shuttle within 10 kilometers, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 316 guestrooms or units
  • 19 levels
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free train station pick-up and drop-off shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Plasma TV with premium channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Property Registration Number 606747

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Frequently asked questions

How close is Crowne Plaza Festival City by IHG to the airport?

Crowne Plaza Festival City by IHG is 3.1 mi (11-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Festival City by IHG?

As of Jul 5, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City by IHG on Jul 22, 2026 start from CA $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Festival City by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Festival City by IHG.

How close is Crowne Plaza Festival City by IHG to the beach?

This hotel is 10.9 mi (21-min drive) from Jumeirah Beach and 8 mi (19-min drive) from La Mer North Beach. Don't forget your sunscreen!

Does Crowne Plaza Festival City by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Festival City by IHG, but buffet breakfast is offered for a fee of AED 112 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Crowne Plaza Festival City by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Festival City by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Crowne Plaza Festival City by IHG?

This hotel offers free self parking and valet parking.

Does Crowne Plaza Festival City by IHG have a pool?

Crowne Plaza Festival City by IHG features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does Crowne Plaza Festival City by IHG have a restaurant?

Crowne Plaza Festival City by IHG is home to Zaytoun, which features Mediterranean cuisine, a poolside location, and al fresco dining.

Does Crowne Plaza Festival City by IHG have a spa?

Pamper yourself with a day at Spa InterContinental, where you can enjoy body scrubs, body treatments, and body wraps.

How close is Crowne Plaza Festival City by IHG to downtown Dubai?

Crowne Plaza Festival City by IHG is 4.5 mi away from Dubai.

Crowne Plaza Festival City by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Frederikke

Liked: Cleanliness, amenities
Good hotel with a good pool area for both adults and kids. Well located, close to the airport and the mall and a great view
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel and wouldn’t stay anywhere else. We cannot wait to stay again this year for 2026. If you love Christmas you will love spending it in Dubai as it’s the most Christmassy destination we have ever been.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay friendly staff and pleasant service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

nadiya

Liked: Cleanliness, amenities, property conditions & facilities
Everything and good breakfast
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Pat

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel - great location for a conference and right next to a big shopping mall with some great restaurants. Room was spotless as was the whole hotel and bed was super comfortable. Staff were great and top level service and a great Belgian bar for food and a few beers.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ahmet Selim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, amenities
I love this hotel. My home away from home. Great location near the airport, easy access to Dubai Festival City Mall and along the creek. Super swimming pool and large breakfast. Staff is very friendly and professional.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Simranjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying here
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Faysel

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel well located & a good wall
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Majid

Great stay for family reunion.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Subani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and clean.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Best breakfast and staff on the planet. I love this place
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stopped here many times, brilliant as usual
Stayed 2 nights in Jul 2025
Verified

8/10 Good

erwin

s
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

kamal

Liked: Staff & service
Rooms are dated
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

faizan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working are so amazing and make the stay pleasant.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Fatema

Liked: Cleanliness, staff & service, property conditions & facilities
Will come back for sure Handy location and amazing breakfast selection
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Anees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was immaculate All the staff were friendly and welcoming The front desk staff are the gem of this hotel especially Khalid and Maryam My favourite hotel in Dubai Coming back soon
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, food was excellent! Staff is amazing, we will for sure be back!
Stayed 7 nights in Feb 2024
Verified

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a direct walkable entrance into Festival City Mall. In the mall, the choices are endless. Everything is under one roof. Great place to stay
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more food options in the hotel, but if you don’t mind a short walk, the mall has so much to offer.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, highly recommendee
Stayed 6 nights in Jan 2024