Imagine reaching your hotel, severely jet-lagged, at 2 a.m. with your family after multiple international flights/connections, and being told that they don't have the apartment you had prepaid for. I was told they would try to get me the 3-bedroom apartment I had prepaid for in a day or so. They gave me three rooms far apart from each other instead, which is a nightmare for any family. The following morning, I went to the manager, asking for my apartment, and instead of apologizing, he falsely claimed that he didn't get the reservation until the night before. I showed him my phone log, showing him that I had called a few days ago and the hotel had confirmed my booking. He made another false promise that he would compensate me for the inconvenience, which obviously never happened.
Here are my other observations of the service/facility.
- The kitchen top was stained, the utensils were almost nonexistent, and the ones there were severely damaged, rendering them unusable. I saw a couple of cockroaches roaming around as well.
- Despite paying for six individuals, the staff resisted providing more than four towels.
- TVs and phones were unworkable, which they fixed after multiple requests.
- While leaving the hotel, the bellboy simply refused to bring my luggage to the parking lot until I paid my dues at the front desk.
To summarize, it's a dated hotel with poor service. They are largely unfamiliar with the concept of hospitality. Not recommended for western/intl. travelers.
