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Pullman Dubai Downtown

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

Choose dates to view prices

Photo gallery for Pullman Dubai Downtown

Relax by the pool amidst a vibrant cityscape with stunning views of the surrounding high-rise buildings.
Enjoy a city view from the comfort of a spacious bed, with a flat-screen TV and a side table nearby.
Enjoy meals in a serene outdoor setting with round tables, wicker chairs, and a long sofa, surrounded by lush greenery and city views.
Relax in this stylish living room with a sofa, coffee table, and flat-screen TV, offering a view of the city.
Enjoy a panoramic view of the city from the comfort of this high-rise room, featuring a seating area with a sofa and armchairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

Map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Burj Khalifa
    ‪16 min walk‬
  • Dubai Mall
    ‪18 min walk‬
  • Dubai Fountain
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Twin Room, 2 Twin Beds

Relax in a serene space with two single beds, a comfortable armchair, and lush greenery.

Superior Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(24 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Enjoy a city view from the comfort of a spacious bed, with a flat-screen TV and a side table nearby.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(32 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Relax in a stylish room with a large bed, desk, and city view.

Premier Suite, 1 King Bed

  • 61 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Twin Room, 2 Twin Beds (Burj Khalifa View)

Enjoy a panoramic city view from the large window, featuring a comfortable bed, flat-screen TV, and cozy seating area.

Executive Twin Room, 2 Twin Beds (Burj Khalifa View)

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Experience the city from your retreat, with a large window offering a view of the cityscape and a comfortable living area perfect for relaxation or work.

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

Relax in a spacious room with a large bed, a blue armchair, and a glass coffee table, offering a city view.

Executive Room, 1 King Bed (Burj Khalifa View)

9.2 out of 10
Wonderful
(18 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Two large beds with white linens, a flat-screen TV, and a desk with a chair, offering a city view.

Deluxe Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite

Enjoy a city view from the comfort of a spacious bed, with a flat-screen TV and a side table nearby.

Superior Suite

  • 48 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Relax in a spacious room with a large bed, a blue armchair, and a glass coffee table, offering a city view.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

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About the area

Dubai

Downtown Dubai stay.Your stay at this Downtown Dubai hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. Also, Dubai Water Canal is within half a mile (1 km) and Dubai Fountain is within 2 miles (3 km).

What's nearby

  • Dubai Opera - 13 min walk - 1.2 km
  • Burj Khalifa - 16 min walk - 1.4 km
  • Dubai Mall - 18 min walk - 1.5 km
  • Dubai Fountain - 2 min drive - 1.4 km
  • Dubai Aquarium & Underwater Zoo - 3 min drive - 3.0 km

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪Iran Zamin Restaurant - ‬8 min walk
  • ‪FireLake Grill House & Cocktail Bar - ‬6 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Honeycomb Hi-Fi - ‬2 min walk
  • ‪TABŪ Dubai - ‬3 min walk

About this property

Pullman Dubai Downtown

Family-friendly 5-star hotel near Dubai Mall
Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Wellbeings Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 40-inch LED TV with premium digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall service of the hotel's staff. Very responsive. Complimentary breakfast was superb with a variety of food including international delicacies. Room was very comfortable. All the usual comforts and a digital scale. Came in handy after eating so much tasty food!
Stayed 10 nights in Apr 2025

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with an excellent bakery on premises.
Stayed 2 nights in May 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & management! Plus experience.
Stayed 1 night in May 2025

10/10 Excellent

PAULA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this property and the staff! The staff were always so friendly and welcoming. The property has multiple dining options on site, with a pool deck facing the Burj Khalifa. The room was cleaned daily, and staff were so sweet. I would absolutely stay here again when I return to Dubai.
Stayed 7 nights in Apr 2025

6/10 Okay

Mohammed Naiem

Stayed 3 nights in Apr 2025

8/10 Good

Biant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, great location-very close to the Burj Khalifa and Dubai Mall. The rooftop restaurant and pool deck are very nice.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really appreciated how close the hotel is to Dubai Mall—such a convenient location. The customer service was excellent, and the rooms were clean. Overall, a great stay!
Stayed 7 nights in Apr 2025

10/10 Excellent

Zonaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The hotel was excellent and the staff were very welcoming.
Stayed 7 nights in Apr 2025

6/10 Okay

Penny

Disliked: Staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was elegantly furnished. Staff overwhelmingly helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Nyeema

Liked: Cleanliness, staff & service, property conditions & facilities
Loved Everything
Stayed 6 nights in Mar 2025

10/10 Excellent

Viktoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, modern and super clean hotel, walking distance from the Burj Khalifa. Great location! Breakfast buffet had great choices. Would highly recommend. Not many sun loungers so would advise to go to pool area early to make sure you have a spot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and area
Stayed 6 nights in Apr 2025

10/10 Excellent

Victoria Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay, staff were very kind helpful and friendly
Stayed 6 nights in Apr 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Akshay

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

6/10 Okay

Abdulraheem

Stayed 11 nights in Mar 2025

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hôtel et restos qui valent le coup

Nous avons adoré notre séjour. La chambre était propre, d'ailleurs, c'était propre et ça sentait bon partout dans l'hôtel. Coup de coeur pour le breadhouse bistro and bakery, la nourriture et le café étaient délicieux. Le restaurant de la terrasse Lolita a une superbe vue le soir. Le gym était complet et moderne. Le seul inconvénient est que l'hôtel n'est pas du tout près du métro, donc le déplacement se faisait surtout en taxi.
Stayed 5 nights in Mar 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Bang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 7 nights in Mar 2025

10/10 Excellent

Harvir

Stayed 3 nights in Mar 2025

10/10 Excellent

Bisi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, delicious food and lovely views.
Stayed 4 nights in Mar 2025

10/10 Excellent

Martine

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay. Good location, nice breakfast. Friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 8 nights in Mar 2025