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Shangri-La Dubai

5-star property
Sheikh Zayed Road, Dubai, 1-855-887-0424
4.8 out of 5
Exceptional!
See all 8 travelocity Reviews

"The Hotel is Amazing and Beautiful. The staff especially Jiignesh and Mujtaba made the stay even better. They treated us like royalty 🙏. The Hotel is ... " More

By a verified traveller on Sun 31 Mar 2024

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Hotel Description

Family-friendly 5-star hotel near Dubai Mall

City center retreat

Your stay at this Trade Center hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. City Walk and Coca-Cola Arena are also within 2 miles (3 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Enjoy the outdoor pool and perks like free valet parking and free WiFi.

Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
CA $204* Per night/room 10 May - 11 May

Deluxe Room, 2 Twin Beds, Burj View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Dubai ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Dubai

Everyone (4) Couples (1) Family (3)
5 out of 5
The Hotel is Amazing and Beautiful. The staff especially Jiignesh and Mujtaba made the stay even better. They treated us like royalty 🙏. The Hotel is located perfect to go everywhere. Is right at the center of all attractions. We definitely going again.

Posted by on 31 Mar. 2024

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Comment from Hotel Management

1 Apr. 2024 by Hakan Ozel

Dear Mr. Christian, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay.Your feedback will be shared with our colleagues, especially with Jignesh and Mujtaba, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

5 out of 5

Posted by on 31 Mar. 2024

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Comment from Hotel Management

2 Apr. 2024 by Hakan Ozel

Dear Mr. Christian, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

3 out of 5
The view was nice and the staff were all friendly, however.. While staying here after the second day there was a leak. The leak spread from The bathroom into the room beside the minibar and the bed. This left the carpet wet, and was uncomfortable to walk on. After fixing the leak and trying to dry and cover the mess.. Instead of compensating me for the inconvenience I was given some fruit and around a mere 80 aed off the entire bill. I never actually got any discount because the deposit I put down was held and posted then they also charged me again for what was supposed to be what I paid at checkout. I should have been cleared of the other posted transaction, instead now I’m being told I have to wait for the other transaction. I hope this isn’t the average encounter here but this was my experience. I have never had an experience like this in my travels. All other hotels I have stayed at my deposits were always immediately released and if there was a problem with my room I got a complimentary upgrade. They did not seem interested in making sure I was comfortable and treated fairly as a guest. Regardless of a leak being out of their control I expect near perfection from a 5 star hotel.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

20 Mar. 2024 by Hakan Ozel

Dear Mr. Justin, Thank you for taking your valuable time to share your honest review on Expedia.  We very much regret the shortfalls which occurred during your visit that caused you a discomfort. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your rightful expectations. Thank you for your feedback and please rest assured that all these points brought forward by you were addressed to division heads concerned to tackle further and ensure to avoid any similar occurrence of such flaws in the future.  I do hope that you will give us another chance to be able to welcome you back at Shangri-La Dubai so that we could exceed your expectations and redeem ourselves.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

5 out of 5
This is an amazing place to stay at

Posted by , from New York on 9 Oct. 2022

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Comment from Hotel Management

10 Oct. 2022 by Hakan Ozel

Dear Carina,Thank you for taking your precious time to write and share your experience with us on Expedia following your stay at Shangri-La Dubai. We are excited to read your positive feedback about your overall experience and that you had an amazing time. We aim to delight and provide all our guests with the highest standards in service and hospitality and our people go to great lengths to ensure that our guests are given the service straight from their hearts. Thank you for your compliments, it was a great pleasure for us to be of service to you.Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the not too distant future.With warmest wishes,Hakan OzelGeneral Manager

5 out of 5
Love it, perfect

Posted by on 29 Sep. 2022

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Comment from Hotel Management

30 Sep. 2022 by Hakan Ozel

Dear Blanca Nieves Quintana,Thank you for taking the time to share your feedback on Expedia following your stay at Shangri-La Dubai. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience and were satisfied with our services. Thank you for your kind compliments, it was our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Dubai in the not too distant future.With best regards, Hakan OzelGeneral Manager

5 out of 5
Definitely a great place to stay. Everyone from the concierge team to the cleaning staff were welcoming. Making sure we were taken care of were their top priority. Definitely will visit again and stay with them. Thanks for making my trip memorable.

Posted by on 21 Sep. 2022

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Comment from Hotel Management

29 Sep. 2022 by Hakan Ozel

Dear Adrian,Thank you very much for sharing your wonderful feedback on Expedia following your stay at Shangri-La Dubai.We are grateful to read that you enjoyed your overall experience during your visit and were satisfied with the courtesy and care provided by our fantastic colleagues. Your praise and commendation towards their efforts are indeed rewarding, we aim to delight and provide our guests with the authentic experience straight from the heart and ensure that our guests are given the attention and comfort they deserve. It will be my pleasure to convey your gratitude to the team and in return, they all will be happy to be recognized in such a superb manner. Once again, we thank you for your positive feedback and are looking forward to welcoming you back at Shangri-La Dubai in the not too distant future.Best regards, Hakan OzelGeneral Manager

5 out of 5
The decoration The breakfast The pool The night caffte

Posted by on 28 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to share your experience on Expedia. We are delighted to learn that you enjoyed your stay with us, especially the facilities and the services, as well as our signature restaurants. We are very grateful for your kind remarks, it was our pleasure to be at your service. We are looking forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Hakan Ozel General Manager

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Hakan Ozel

Dear Guest, Thank you for sharing your great review on Expedia on your stay at Shangri-La Hotel, Dubai. We are delighted that you enjoyed your stay and were happy with our services, it was our pleasure taking care of you. We are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

About the Shangri-La Dubai

Location Sheikh Zayed Road, Dubai, 0000

Property Features

Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Financial Centre Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hoi An - Onsite theme restaurant. Open daily.

Shang Palace - Onsite theme restaurant. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Dubai

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

  • Service animals not allowed
  • Debit cards
  • Car required
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri-La Dubai Hotel
  • Shangri-La Dubai Dubai
  • Shangri La Hotel Dubai
  • Shangri-La Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.