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Shangri-La Dubai

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

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Photo gallery for Shangri-La Dubai

Relax and socialize in this inviting outdoor lounge area with a pool, surrounded by comfortable seating.
Enjoy a panoramic city view from the expansive windows of this stylish room.
Enjoy breathtaking city views from the balcony with a dining area and glass railing.
Enjoy a panoramic city view from the comfort of a spacious bed.
Welcome to our hotel lobby, featuring a spacious reception area with a seating space and a large floor leading to the pool.

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Dubai Mall
    ‪15 min walk‬
  • Burj Khalifa
    ‪18 min walk‬
  • Dubai World Trade Centre
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Relax in a stylish space with a large sofa, armchair, and dining area.

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Enjoy a city view from the large window in this stylish room, featuring a comfortable bed, sofa, and armchairs.

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Enjoy a city view from the large window, relax in the comfortable beds, and work at the desk with a lamp.

Horizon Deluxe, Room, 2 Twin Beds

  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Relax in a spacious room with a large bed, desk, and seating area, offering a city view.

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Relax in a stylish room with a large bed, desk, and sofa, offering a view of the outdoors.

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Relax in a spacious room with a large bed, sofa, and desk, offering a city view.

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(52 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Enjoy a city view from the large window, relax in the comfortable beds, and work at the desk with a lamp.

Deluxe Room, 2 Twin Beds, Sea View

9.6 out of 10
Exceptional
(18 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Relax in comfort with a large bed, two armchairs, and a desk, surrounded by city views and artwork.

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(19 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Enjoy a city view from the large window, with a comfortable bed, desk, and chair.

Deluxe Room, 2 Twin Beds, Burj View

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Relax in a spacious room with a large bed, nightstand, and dresser, featuring a stunning city view and a comfortable seating area.

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

City center retreat .Your stay at this Trade Center hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. City Walk and Coca-Cola Arena are also within 2 miles (3 km).

What's nearby

  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km
  • Dubai Fountain - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 19 min drive

Restaurants

  • ‪Al Safadi Restaurant - ‬14 min walk
  • ‪ستاربكس - ‬5 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Zaatar W Zeit - ‬1 min walk

About this property

Shangri-La Dubai

Family-friendly 5-star hotel near Dubai Mall
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 5 dining venues
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese

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  • Spa
  • Kids pool
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CA $186 total
includes taxes & fees
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Property amenities

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
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Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1193 out of 1394 reviews
Rating 8 - Good. 127 out of 1394 reviews
Rating 6 - Okay. 43 out of 1394 reviews
Rating 4 - Poor. 13 out of 1394 reviews
Rating 2 - Terrible. 18 out of 1394 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was great and they took care of every single thing that was requested from the concierge.. plus the doorman Mr. Khodarahm was always a true gentleman with us.. highly recommend this place
Stayed 8 nights in Jun 2025

8/10 Good

Nirakar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities
staff was careful and excellent service was provided. regarding the room, i was situated on the 40th floor which is almost at the top, but i had troubles with the traffic from the nearby highway which had lots of noise and people revving their engines in loud cars, which made it difficult to fall asleep without earplugs. I also expected a better layout, it felt very claustrophobic due to poor use of the space, the decorations are very 70's ish and feel out of style. i was happy to see cleanliness of the room was a guaranteed feature in these premises, and the cleaning staff was very careful with my belongings and efficient. an aspect i really did not appreciate was that the whole floor reeked of cigarette and cold tobacco, which the hotel responds to by using perfume deodorants instead of odor removers. I am non-smoker and have a sensitive sense of smell so I did not like that. maybe put the smokers on the same floors instead of mixing. i did not use the amenities much (pool, restaurants etc.) but the breakfast was good, with rotating daily specials so its not always the same which is a plus. i also had troubles with the wifi connection which i needed for work but it was promptly fixed and i did not face any further problems regarding that issue. overall, a great experience and conveniently placed near city center, alas i expected better from a 5 star hotel, which justifies my rating of 3 stars out of 5.
Stayed 4 nights in May 2025

8/10 Good

Mysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great all
Stayed 2 nights in May 2025

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

6/10 Okay

Rym

Liked: Cleanliness, staff & service
The hotel location wasn’t convenient if you want to be in the heart of the downtown area as nothing is walkable around it
Stayed 4 nights in May 2025

10/10 Excellent

erlina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and respectful . Ban and Mohit was the one always help us at the breakfast buffet . They’re both very nice .
Stayed 4 nights in May 2025

10/10 Excellent

Debbie Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My elderly mother and I have just returned from our third stay in five years at the Shangri-La Dubai, and once again, it was a flawless experience from start to finish. We had access to the Horizon Club, which continues to exceed expectations. From the moment we arrived, we were warmly welcomed by staff who remembered us from our previous visit in 2024—a truly personal touch that meant a lot. The Premier Room was spacious, beautifully maintained. The bathroom featured a large shower and a relaxing jacuzzi bath. The Horizon Club Lounge offers a relaxing environment for breakfast, afternoon tea, and evening happy hour, all with impeccable service and a great atmosphere. We dined at the hotel on four evenings, enjoying exquisite meals at Shang Palace and Dunes Café. While both were excellent, Dunes Café truly stood out. As a fish lover, the Fish Night was a highlight—an incredible selection and attentive chefs who explained every dish. The freshness and variety were outstanding. Special thanks to the amazing Horizon Club team: Keith, Kopila, Nikhil, Zineb, Janeth, and Saw—your hospitality made our stay so memorable. We also appreciated the warm service from Waqas and Francis in the lobby and Nishal from housekeeping. We highly recommend the Shangri-La Dubai to anyone looking for comfort and outstanding service. It continues to be our home away from home, and we look forward to returning soon.
Stayed 8 nights in Apr 2025

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and convenient to Dubai Mall, eateries, and night life.
Stayed 5 nights in May 2025

10/10 Excellent

Melori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such great value for money!

Amazing hotel, staff, breakfast, pool with perfect views. Ahmed, part of the breakfast staff, was specially nice and competent. Just a great treat to stay there and enjoy the amazing atmosphere and perks.
Stayed 1 night in May 2025

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about shangri la Dubai is phenomenal 10/10 exceptional excellent. I just love my stay all the time
Stayed 2 nights in May 2025

10/10 Excellent

Maisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shangri La Dubai is perfectly situated in downtown Dubai to be able to sightsee as tourists. It always smells amazing in the lobby, staff are so welcoming and service is top notch! Highly recommend if you’re thinking of visiting Dubai!
Stayed 8 nights in Apr 2025

10/10 Excellent

Jacqueline, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and perfect location.
Stayed 6 nights in Apr 2025

10/10 Excellent

Omaru

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Shangri-La Dubai and had a wonderful experience. The hotel exceeded my expectations in terms of service, comfort, and location. The staff was exceptionally courteous and attentive, always ready to assist with a smile. My room was spacious, well-maintained, and offered stunning views of the Burj Khalifa skyline. The breakfast buffet was outstanding with a wide variety of high-quality international and local options. I also appreciated the family-friendly atmosphere, which made the stay enjoyable for both adults and children. The pool and wellness facilities were top-notch, offering a perfect place to relax after a day of exploring the city. The hotel’s central location made it easy to access major attractions and shopping areas, which was a huge plus. Overall, I highly recommend Shangri-La Dubai for anyone looking for a luxurious and comfortable stay in the heart of the city
Stayed 9 nights in Apr 2025

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for Dubai Mall. All the staff were very friendly and helpful. Although we didn’t use the pools they looked very nice. Our room was spacious and had a great sea view.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abram

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Julia, Mill Creek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was comfortable and easy. The staff was so wonderful and helpful. The food options were amazing. The location was central to all the main attractions. I highly recommend staying here and I would definitely stay again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Shahlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friedly staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Cecile, Ringoes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and attentive staff. Excellent service during our stay. We appreciated the early check-in after a long flight. Also, the prompt assist of the doormen with taxis as our pre-arranged airport transfer was a no show was greatly appreciated.
Stayed 2 nights in Apr 2025

10/10 Excellent

Subrena

Stayed 7 nights in Apr 2025

10/10 Excellent

Diamand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing , everyone is super feiendly and helfull. The pool is small and too big but overall very nice .
Stayed 6 nights in Apr 2025

10/10 Excellent

Scott, waltham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, super friendly and helpful.
Stayed 6 nights in Apr 2025

10/10 Excellent

Firas

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 14 nights in Mar 2025

10/10 Excellent

Hans Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025